Client Experience Specialist

Coral Gables, Florida
Jun 09, 2017
Institution Type
Four-Year Institution
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

Job Description The Client Experience Specialist is directly responsible for providing excellent customer service, retaining a book of business, achieving touchpoint goals and identifying new revenue opportunities. JOB DESCRIPTION/REQUIREMENTS:
  • Provide a high level of customer service on a day to day basis.
  • Meet and exceed retention and new sales revenue goals.
  • Build strong relationships with book of business, including face to face visits, phone calls, emails and other communication channels.
  • Meet and exceed assigned service levels and standards.
  • Respond and resolve customer complaints, requests, and inquiries.
  • Identify new sales opportunity through referrals, upgrades, suites and groups.
  • Other duties and special projects as assigned.
  • Bachelor’s degree.
  • Must have a passion for customer service.
  • Excellent written and oral communication/interpersonal skills are a necessity.
  • Ability to multi-task.
  • Excellent organizational skills, attention to detail and time management.
  • Ability to handle heavy phone volume, both outbound and inbound.
  • Flexibility to work weekends, nights, and holidays as required by schedule of events.
  • One-year customer relations or sales experience in hospitality, entertainment or sports industry.
  • Experience or working knowledge of Paciolan ticketing platform and Salesforce.
  • Bilingual (English/Spanish) a plus.
Apply to Position: P00009756.

The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!