Operating Systems Analyst Career or Expert

Jun 09, 2017
Institution Type
Four-Year Institution

Operating Systems Analyst ­ Career or Expert
California State University, Fresno


Salary Range (Career Level): $4,372 ­ $9,683 per month Anticipated Hiring Range: $4,372 ­ $6,010 per month

Salary Range (Expert Level): $6,249 ­ $10,857 per month Anticipated Hiring Range: $6,249 ­ $6,700 per month

Note: This is a full­time, probationary, exempt position.

Note: Multiple positions may be filled from this recruitment. Incumbent(s) may be classified as either Career or Expert level depending on qualifications and experience.

Organizational Description:
Technology Services provides centralized administrative information, core, and desktop support services to the Fresno State campus community. The staff are a well trained team dedicated to providing effective and quality technology services and support that are integrated into the daily activities of the university community.

Working under the general supervision of the Director of Systems and Digital Infrastructure and the leadership and general direction of a senior level Information Technology professionals (Expert Level), Technology Services Systems administrators provide technical support, implementation, administration, and lifecycle planning of central servers and applications/services used by the campus community. This includes varying levels for the analysis, installation, modification and maintenance of operating systems, utilities, databases, and related software and systems and maintaining the availability, integrity, security and reliability of assigned systems. Server platforms used for centrally supported services include Linux, VMware and Windows Server.

Incumbents at the career level work relatively independently and possess the experience to be proficient in performing most or all of the work assignments defined for their position. This position is expected to have the majority of its ongoing work assignments in one or more of the core functions defined in Major and Secondary Duties below; however, work assignments from a related core function in other IT classifications may also be included. The incumbent serves as a subject matter expert on assigned topics and for multiple systems and is expected to participate in meeting the requirement to have staff on­call to respond to critical systems issues and to perform needed maintenance after hours and on weekends as appropriate.

Incumbent will be expected to allocate priority and time to the duties mentioned below based upon direction from the manager to whom they report. The manager will communicate these priorities and time allocation at least annually and when necessary.

Incumbent will also be expected to maintain positive professional relationships with members of the workgroup, division and campus community. This would include:

∙ Maintaining positive customer relations by providing effective support for assigned systems and communicating in a timely and professional manner.
∙ Collaborating with colleagues and customers in a respectful manner.
∙ Working to meet or exceed the expectations of customers and co­workers.
∙ Comply with and maintain up to date knowledge of campus and system policies through ongoing training.
∙ Maintain regular attendance and respect the time of others by arriving promptly for work, meetings and other events.

Position Summary:
Major Duties of the job include:

∙ Operating System Development/Installation: Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency.
∙ Operating System Programming/Modification: Customize and upgrade operating and related systems to meet ongoing user needs. Create and modify code to interface with systems, applications, databases and third party APIs to meet ongoing campus needs.
∙ Operating Systems Maintenance: Monitor and maintain operating and related systems to ensure minimal interruption of production systems and to maintain maximum system availability.
∙ Problem Diagnosis and Resolution: Diagnose and resolve operating system, hardware and program failures.
∙ Operating Systems Performance and Capacity Analysis: Evaluate level of systems operation and recommend measures to improve overall performance. Evaluate utilized and available capacity of systems and recommend measures to ensure adequate capacity for operations and growth.
∙ Operations Support: Provide technical support to computer support and applications programming staff to ensure availability of production systems. Consult with department staff and other members of the University community on technical issues. Provide end­user support for campus systems and applications when needed.
∙ Security Management: Ensure safety and security of information system assets and protect systems from inappropriate access or destruction. Maintain appropriate security and confidentiality in working with data; including PeopleSoft views.

Secondary Duties of the job include:
∙ Systems Integration: Plan and implement fully integrated systems; operating systems, network and database systems and applications.
∙ Database Maintenance/Management: Design, create, manage and maintain databases including database storage management, procedures and tools for access, database security, and monitoring and tuning the database to ensure ongoing operation and access.
∙ Technology Evaluation: Evaluate and recommend hardware, system software and third­-party software procurements. Storage Administration: Design storage systems to provide for efficient and timely response and operating time. Maintain, monitor health of storage systems, and plan capacity.
∙ Perform other duties as assigned.

Knowledge, Skills & Abilities:
∙ General knowledge of industry standard systems and infrastructure security practices.
∙ Working knowledge of Linux operating systems, systems analysis, and/or systems-­level programming in a distributed network environment.
∙ General knowledge of enterprise network communications.
∙ Knowledge and experience with enterprise storage, including performance and capacity planning.
∙ Ability to:
∙ Establish and document plans, operations procedures and as built specs. Use performance-­monitoring software and interpret results.
∙ Install and maintain operating systems, utilities and hardware.
∙ A history of regular attendance and positive performance evaluations.

Education and Experience:
At the Operating Systems Analyst ­ Career level:
∙ A bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or four years of equivalent training and experience
∙ Three years experience with Oracle Linux or similar Red Hat variant
∙ One year experience with scripting languages such as PHP, Perl, sh or Bash
∙ One year experience supporting cloud based applications such as G Suite, Box, or Office 365

At the Operating Systems Analyst ­ Expert level:
∙ A bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, and five or more years of equivalent training and experience
∙ Five years experience with Oracle Linux or similar Red Hat variant
∙ Three years experience with scripting languages such as PHP, Perl, sh or Bash
∙ Three years experience supporting cloud based applications such as G Suite, Box, or Office 365

Specialized Skills:
∙ Knowledge of Single Sign On methodologies, including CAS and Shibboleth.
∙ Knowledge of Directory Services such as Sun/Oracle Enterprise LDAP, Windows Active Directory. Knowledge of use and administration of Google Apps.
∙ Knowledge of SSH, SSL and PKI. Comfortable interacting with the command line interface. Knowledge of and experience configuring RAID arrays (hardware and software).
∙ Knowledge of network architecture and configuration of protocols and interfaces.
∙ Knowledge and experience with VMware ESXi.
∙ Knowledge of Storage technologies such as SAN, DAS, and NAS.
∙ Information Technology Infrastructure Library (ITIL) awareness, training, and/or certification.

Preferred Skills:
∙ Knowledge of database architecture including database design, structured development, new features, daily operations, programming, and data access.
∙ Ability to review and evaluate existing technology for the purpose of creating and implement change plans. Familiarity with enterprise backup and restore technologies such as IBM Spectrum Protect
∙ Ability to research, survey and recommend productivity tools.
∙ Ability to develop and execute disaster recovery plans.
∙ Knowledge of listserv administration.
∙ Familiarity with cloud hosting services such as Google, AWS, Azure, or Rackspace Knowledge of Apache, Tomcat, HTML, XML, javascript, CSS, JSON and SSL certificates.

Filing Deadline:
Applications received by July 9, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:
Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-­by-­case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278­2032.

How To Apply:
To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/

Other Requirements:
Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off­campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: http://www.calstate.edu/eo/EO­1083.html

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:
Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:
California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004­12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:
California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high­quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi­ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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