Support Analyst

Location
Arlington, VA
Posted
Jun 09, 2017
Institution Type
Four-Year Institution


Job Category Staff and Administrator

Posting Number M00766

Department Information Tech Svc - Support Svc

Reports To Director, IT Support Services

Point of Contact Steve Munson

Responsibilities

The IT Support Services department is seeking a full time Support Analyst. The successful candidate will be responsible for providing technical support and troubleshooting over the phone and desk side for PC/Mac desktops and laptops, printers and audio visual equipment, printers and audio visual equipment; installing, configuring and maintaining computer hardware and software; setting up and tearing down audio visual equipment for classroom or special events; researching technical issues; documenting troubleshooting processes and solutions; maintaining inventory of technology equipment.

Support responsibilities include all university locations (e.g. main campus, Ballston center, Reston center).


Minimum Qualifications

Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Computer hardware troubleshooting; computer software troubleshooting; basic understanding of audio visual devices and components; printer troubleshooting; excellent communication skills, both verbal and written; customer service experience, over the phone and in person; basic understanding of network infrastructure; problem solving and research skills; ability to lift up to 50 pounds.


Preferred Qualifications



Special Notes to Applicants



Application materials must be received by 06/22/2017

Open Until Filled No

University Profile

Marymount is a comprehensive Catholic university that emphasizes the liberal arts, career preparation, and personal and professional development. A diverse and welcoming learning community, Marymount serves nearly 4,000 undergraduate and graduate students. The university's location in suburban Arlington, Virginia, offers easy access to the rich resources of the nation's capital. Marymount University is an Affirmative Action/Equal Opportunity employer.



Job Duties

Percent of total time 60

Responsibility / Duty

Provide technical support and troubleshooting over the phone and at desk side for PC/Mac desktops and laptops, printers and audio visual equipment. Includes installing, configuring and maintaining computer hardware and software.

Percent of total time 10

Responsibility / Duty

Set up and tear down audio visual equipment for classroom or special events

Percent of total time 30

Responsibility / Duty

Research technical issues and documenting troubleshooting processes and solutions.




Supplemental Questions

Required fields are indicated with an asterisk (*).
  1. * Do you have an Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.
    • Yes
    • No




Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. References
Optional Documents

    PI98123758