Ticket Office Assistant Manager

East Lansing
May 31, 2017
Institution Type
Four-Year Institution
Position Summary

The Assistant Manager is primarily responsible for all inbound group ticket sales for Wharton Center and ticket sales for the Act One School Series and other MSUFCU Institute for Arts & Creativity events. This position also assists Wharton Center’s Ticket Office in event management to include building events in the Paciolan ticket software; web sales set-up; maintains a full service relationship on assigned events with touring show management, including comp requests; executes ticketing settlements; provides accounting oversight; third level supervision over employees and students; provides high level of customer service, detailed management and maintenance of all events and groups. The candidate must be flexible and available to work nights, weekends and holidays.

Unit Specific Education/Experience/Skills

Knowledge normally acquired by completing a four-year college degree program in Business, Management or Accounting; one to three years of related and progressively more expansive work experience in business, management, or accounting; experience with computerized ticketing system; cash handling experience; or an equivalent combination of education and experience. Possession of a valid vehicle operator’s license.

Desired Qualifications

Proven experience and knowledge of the Paciolan ticketing system including building events, system maintenance, knowledge of arts and entertainment business; customer service; strong verbal and written communication skills; financial settlements with touring artists; self-motivator with ability to work both independently and collaboratively; exercise good judgment; prioritize work accordingly to meet critical deadlines; listens and responds well to questions; actively participates in team discussions; advanced computer skills in Microsoft Word, Excel, and Outlook.

Required Application Materials

Resume and Cover Letter

Work Hours

VARIABLE ( Must be flexible and available to work nights, weekends and holidays. )

Bidding Eligibility Ends 6/6/17 at 11:55 pm

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