Student Services Professional II

Location
Fresno
Posted
Jun 08, 2017
Institution Type
Four-Year Institution

Note: This is a full-time (40 hours per week), probationary, exempt position

Organizational Description:

The Craig School of Business has come a long way since 1928 when it was established as the Department of Commerce. Today, the Craig School is proud to be recognized as one of the best business schools in the state, taking pride in offering students a wide array of educational and networking opportunities. We are recognized for offering a quality and cost effective education.

The Craig School of Business is the first CSU business school to receive a naming endowment, a ten million dollar pledge from Sid and Jenny Craig. Sid Craig, an alumnus of the business school, was a successful entrepreneur, even as a student. Endowments elevate the business program to new heights, with four endowed chairs, scholarships for incoming and continuing students, an Honors Program and financial support for faculty research. Empowering future business leaders, the Craig School of Business helps young professionals embark on successful careers and provides opportunities for alumni to stay connected to their alma mater.

Overview:

Under the general supervision of the Associate Dean for the Craig School of Business (CSB), the Undergraduate Advisor will provide advising services to undergraduate students in CSB and interact directly with students, faculty, administrators and the general public. The undergraduate advisor will advise students on the proper sequencing of required courses relative to graduation requirements in every option available within the Bachelor of Science in the Business Administration degree program and Bachelor of Arts in Economics. DARS Reports; transcripts from high schools and community colleges; and PeopleSoft Student Administration reports will be used in this advising. Typical assignments include: providing academic planning and advising in course selection; general education requirements; prerequisite testing; lower division prerequisite courses; options for course of study; graduation requirements; academic policies and deadlines; using printed and on-line resources to assess transcripts; advising on the completion of transfer requirements and/or assessing lower division general education courses taken at community colleges; assisting students in developing academic plans; interpreting, explaining and applying existing policy, guidelines and procedures, to both customary and unusual circumstances. The Undergraduate Advisor will also provide direction to support staff regarding communication to students on faculty mentorship, failure to meet option contracts, disqualification, and declaring an option.

Position Summary:

    	
  • Serve as an advisor and resource person for Craig School of Business undergraduate students
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  • Advise the undergraduate program students on prerequisite and degree requirements
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  • Assist student in planning courses through completion of the degree, including student use of My Degree Plan
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  • Interpret transcripts and the university's degree audit reporting system reports to advise students on undergraduate degree progress
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  • Use good judgment and make decisions in situations involving students regarding program, degree, and graduation requirements and other situations to determine what option is in the best interest of the student personally and financially
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  • Remain current on all information pertaining to majors in Craig School of Business
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  • Serve as a resource to students concerning degree requirements and procedures, respond to inquiries and provide detailed information concerning related guidelines and procedures, assist students with completing related forms
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  • Use strong counseling techniques in order to assist students in finding the best solutions to problems and changes in program procedures
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  • Exercise good judgment within areas of expertise to assist in implementing solutions to fit the student's needs
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  • Understand and abide with the Family Education Rights and Privacy Act (FERPA) and State of California policy regarding the confidentiality of records
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  • Initiate work and solve problems independently with minimal supervision
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  • Maintain and update advisee records in PeopleSoft and GradesFirst
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  • Learn and interpret a wide variety of complex policies and procedures and support the mission of the department, school, and university
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  • Correspond with community members, students, alumni, staff, and faculty, including community college and university administrators utilizing email, voicemail, written, virtual, social media, and in person communications
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  • Identify need for changes in existing procedures and develop solutions to problems for which precedents may not exist
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  • Interpret and apply program rules and regulations
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  • Advise students individually and in groups on routine matters where required
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  • Organize and prioritize workload and maintain cooperative working relationships with staff
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  • Present clear and concise information both orally and in written form
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  • Keep informed on university policies relating to admissions, degree requirements, and data confidentiality
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  • Maintain professional and ethical relationships with students at all times
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  • Work effectively with a diverse population of students, staff, faculty, and the general public

Secondary Duties of the job include:

    	
  • Assist others in the CSB Advising Center
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  • Fulfill information requests from CSB department chairs and Dean's Office
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  • Provide accurate information regarding students and the programs to University faculty and offices
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  • Assist in calculating and converting quarter system GPAs to semester GPAs equivalency, and verify other program requirements
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  • Organize transcripts, exams, and other requirements to recommend students for degree completion
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  • Serve as a liaison between students and other Fresno State campus offices (Degree Advising, Financial Aid, Registrar, etc.) and area community colleges
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  • Maintain positive working relationships and good rapport with a wide range of students, faculty, staff, and the general public
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  • Ability to work in a fast-paced environment; promote teamwork and collegiality
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  • Represent the Craig School of Business and University at recruitment events along with the Outreach Counselor, including before/after hour and weekend events
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  • Participate in Craig School of Business committees, as requested

Knowledge, Skills & Abilities:

    	
  • Working knowledge of the practices, procedures and activities of a university advising center or college
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  • General knowledge of the methods and problems of organizational and program management
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  • General knowledge of research and interview techniques
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  • General knowledge of the principles of individual and group behavior

Ability to:

    	
  • Interpret and apply program rules and regulations
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  • Initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
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  • Obtain factual and interpretative information through interviews
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  • Reason logically
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  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
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  • Advise students individually and in groups on routine matters where required
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  • Recognize multicultural, multisexed and multi-aged value systems and work accordingly
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  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
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  • Rapidly acquire a general knowledge of the overall operation, functions and programs of California State University, Fresno

Education and Experience:

    	
  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field	
      		
    • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis
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  • Equivalent of two years of professional experience in one of the student services program areas or in a related field	
      		
    • A master's degree in a job-related field may be substituted for one year of the professional experience
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Preferred Skills:

    	
  • Master's degree in a job-related field
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  • Directly related experience in an academic or similar service program area at a university, community college or other adult educational institution
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  • Knowledge of and ability to:	
      		
    • Analyze and interpret University and CSB policies, practices, and requirements for graduation
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    • Use PeopleSoft Student Administration system, DARS, SIMS-R, GradesFirst, My Degree Plan
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Filing Deadline:

July 7, 2017

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: http://www.calstate.edu/eo/EO-1083.html

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.



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