SI Specialist (Student Services Professional II)

Jun 08, 2017
Institution Type
Four-Year Institution

Note: This is a full-time (40 hours per week), probationary, non-exempt position

Organizational Description:

The Learning Center provides quality services and programs including tutoring, classes, workshops and consultation to the students, faculty, and staff of the California State University, Fresno community. We promote student self-responsibility, academic success and life-long learning.

In recognizing that the learning process is vital to the academic, professional, and personal success of students, the Learning Center envisions a collaborative, student-centered learning environment within the University in which students are challenged to develop the knowledge and skills that assist them to grow intellectually as critical thinkers and life-long independent learners.


Under the general supervision of the Director of the Learning Center and the Supplemental Instruction (SI) Coordinator, the SI Specialist is responsible for assisting with the planning and implementation of the SI program designed to improve grades and reduce withdrawal rates of students in targeted high risk classes. In addition, he/she will provide advising/counseling assistance in developing and planning services necessary to academic enrichment and development of students. This position will require some evening hours, as many SI services are delivered to students outside of regular business hours.

Position Summary:

  • Assist with the hiring, training and supervising of SI Leaders for selected high risk courses
  • Assist with the daily tasks, functioning and performance of SI Leaders and Mentors
  • Provide initiative and resourcefulness when planning work assignments aimed for long-range program improvements
  • Assist with the development and facilitation of weekly, monthly, and semester trainings for SI Leaders and Mentors
  • Provide education and on-going communication with faculty participating in the SI program
  • Assist with ongoing data and reports on the SI program
  • Compile and transfer SI data to the Office of Institutional Effectiveness (OIE) for further analysis
  • Implement research based practices aimed at improving learning strategies, facilitation skills, processing strategies, and leadership
  • Counsel and advise students on issues which affect their personal functioning, academic performance, and professional development
  • Lead recruitment efforts when searching for selected high risk course SI Leaders
  • Assist with the SI Leaders' schedule for SI sessions through Scheduling Office
  • Facilitate outreach presentations to students, faculty, staff members and Fresno State community
  • Assist students in the understanding of university rules, regulations, policies and procedures

Secondary Duties of the job include:

  • Track student activity and prepare necessary summary reports though a web-enabled database system (Tableau)
  • Update and improve SI Leader forms and documentation methods
  • Special projects to include researching best practices to bring positive change with the SI program

Knowledge, Skills & Abilities:

  • Working knowledge of the practices, procedures and activities of a university advising center or college
  • General knowledge of the methods and problems of organizational and program management
  • General knowledge of research and interview techniques
  • General knowledge of the principles of individual and group behavior

Ability to:

  • Interpret and apply program rules and regulations
  • Initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
  • Obtain factual and interpretative information through interviews
  • Reason logically
  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
  • Advise students individually and in groups on routine matters where required
  • Recognize multicultural, multisexed and multi¿aged value systems and work accordingly
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
  • Rapidly acquire a general knowledge of the overall operation, functions and programs of California State University, Fresno

Education and Experience:

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field	
    • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis
  • Equivalent of two years of professional experience in one of the student services program areas or in a related field	
    • A master's degree in a job related field may be substituted for one year of the professional experience

Preferred Skills:

  • Master's degree in a related field
  • Experience with development and implementation of academic support programs such as Supplemental Instruction, tutoring and early warning
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas
  • Experience with relevant computer applications, including PeopleSoft, Qualtrics, Zoom and GradesFirst

Filing Deadline:

Applications received by June 28, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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