Service Center Operations Manager

Jun 08, 2017
Institution Type
Four-Year Institution

Stanford University

Service Center Operations Manager

Job Number:

Stanford University is seeking a Service Center Operations Manager for the Fiscal Affairs group within the School of Medicine (SoM). This position will report to the SoM Controller and will be a member of the Controller's Group within Fiscal Affairs. The individual will serve as the expert/advisor to the Senior Associate Dean for Research and all 23 SoM Service Centers (SC) regarding financial and administrative policies and procedures.

Duties include:
  • Act as primary financial and administrative/compliance manager, including strategic planning and daily business operations, for the 8 SCs directly under the Dean's Office (Human Immune Monitoring Center, Stanford Functional Genomics Facility, Stanford Center for Innovation and In Vivo Imaging, Biomaterials and Advanced Drug Delivery, Transgenic Knockout and Tumor Model Center, Neuroscience Microscopy Service, Behavioral and Functional Neuroscience Lab, and Gene Vector Virus Core).
  • Lead modeling, budgeting and forecasting, long-range planning, and performance reporting activities for all SCs under the Dean.
  • Develop custom annual government rate packages under a break-even profit model.
  • Manage the Service Center central financed capital debt plan.
  • Manage timely month-end processes, labor schedules, approvals of expenditures, purchase orders and invoices, and billing processes using the iLab Solutions System.
  • Perform routine and ad hoc financial analysis to influence decision makers. This position is expected to engage with and influence Senior Directors and Program Directors within SoM.
  • Advise on and lead start-ups for all new SCs within SoM.
  • Investigate and resolve all unique issues related to SCs and conduct in-depth analysis using specialized technical knowledge and experience.
  • Ensure all SCs are in compliance with Stanford and government policies and procedures and serve as the primary liaison with auditors and the University.
  • Lead process improvement projects to streamline current practices, which could require policy changes or the development of new processes.
  • Supervise one direct report financial analyst and oversee the part-time service center related work of 5 other support staff in departments that have Service Centers under the Dean.
* - Other duties may also be assigned.

About Stanford University School of Medicine

Stanford University School of Medicine, located in the heart of Silicon Valley, was founded in 1858 with a mission to be the premier research-intensive medical school that improves health through leadership, diversity and a collaborative approach to discovery and innovation in research, education and patient care.

With more than 1,900 faculty, each providing a unique mix of research, education and patient care effort, organized in 28 academic departments and 9 interdisciplinary institutes and centers, supported by more than 3,500 staff, educating 3,000 students, postdoctoral fellows, clinical residents/fellows and trainees and collectively generating about $2.3B in revenues, the School of Medicine is Stanford's largest school and truly a complex organization.

Holistically, the School of Medicine is rooted in a culture of excellence and values innovation, collaboration and life-long learning. To foster the talents and aspirations of staff, Stanford offers career development programs, competitive pay that keeps pace with market trends and benefits that increase financial stability and promote healthy, fulfilling lives.

Bachelor's degree and five years of relevant experience in administrative and financial management, or combination of education and relevant experience.


  • Demonstrated leadership and supervisory skills including conflict resolution.
  • Excellent planning and organizational skills.
  • Excellent communication skills.
  • Strong financial expertise in accounting, budget planning and financial forecasting.
  • Strong expertise in grants and contract administration.
  • Strong negotiation and interpersonal skills.
  • Attention to detail and accuracy
  • Strong analytical and problem solving skills.
  • Strong expertise in business and management computer applications and databases.
  • Strong knowledge of industry standards and/or regulatory requirements.
  • Subject matter expertise for area(s) of responsibility.
  • Ability to multi-task and manage deadlines.
  • Constantly perform desk-based computer tasks.
  • Frequently sitting.
  • Occasionally stand/walk, writing by hand, use a telephone, lift/carry/push/pull objects that weigh 11-20 pounds.
  • Rarely sort/file paperwork or parts, rarely twist/bend/stoop/squat.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


Occasional evening and weekend hours.

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Job: Administration

Location: School of Medicine
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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