OPS Call Center Agent

Jun 08, 2017
Institution Type
Four-Year Institution
Classification Title:

OPS Hourly Secretary/Clerk

Job Description: This position is for an OPS Call Center representative for a fast paced hospital.  

This position will be responsible for answering all incoming calls, which range from routine appointment scheduling, to emergencies. The position requires a composed and sincere individual who can fulfill the job duties even under stressful conditions. The candidate is expected to build and maintain a beneficial hospital-client relationship. Other job duties may include: Registering clients, medical recording, reviewing invoices, and collecting payments via telephone. The candidate will be required to successfully educate clients on the wide variety of services offered by the services. The individual must demonstrate a high degree of competence in the following skills: interpersonal, public relations, and communications. The ideal candidate will additionally demonstrate problem-solving initiative, confidence in handling customer interactions, and aptitude in building and maintaining a client base. A professional manner is required at all times. Previous veterinary experience is preferred (knowledge of veterinary medical terminology, veterinary medicine, medical records, and billing systems). The individual will work with doctors, clients, and staff and must be able to develop friendly, professional relationships and maintain a positive attitude throughout all interactions. He or she must also possess the ability to empathize with clients that are distressed while at the same time remaining calm and professional.

The position's normal working hours will be from 8:00am – 5:00pm Monday through Friday. (Some flexibility required to cover other shifts).

Advertised Salary:

Starting salary is $12.00 - $15.00 per hour.

Minimum Requirements:

High school diploma or equivalent 

Preferred Qualifications: Previous experience with veterinary medicine or other medical experience preferred. Consistently excellent customer service. Excellent communication skills. Specifically, verbal proficiency (telephone and person-to-person) and above-average literacy skills (ability to read and compose grammatically correct sentences) are critical to the success of this position. Good computer skills. Ability to multitask, plan, organize and coordinate. Ability to perform basic arithmetic calculations involving money. Knowledge of medical terminology, veterinary medicine, medical records, and billing systems. Ability to make timely decisions. Ability to work well within a team and perform duties with minimum supervision. Ability to multitask as well as the ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude. Ability to work accurately with attention to detail. Ability to handle frequent interruptions and adapt to changes in workload and work schedule. Ability to set priorities and solve problems. Ability to sit for long periods of time. Ability to maintain a positive attitude at work. Special Instructions to Applicants:

In order to be considered for this position you must upload a resume, cover letter, and list of references.

Application must be submitted by 11:55 p.m. (EDT) of the posting end date.

Health Assessment Required: No


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