Support Professional, Library Specialist

Grand Rapids, Michigan
APSS Level C: $16.02
Jun 08, 2017
Institution Type
Community College

Date:                              June 7, 2017

Title:                               Support Professional, Library Specialist

Position number:            800      

Schedule:                       40 hours/52 weeks, some evenings and weekends          

Compensation:               APSS Level C: $16.02

Reports to:                      Director, Library and Learning Commons (LLC)

Posting Closes:              June 21, 2017


The Serials Specialist is responsible for subscription management with regard to both print and digital materials.

Essential Job Functions 

  • Collaborate with the Access Services Team to provide leadership in planning, policy, customer service assessment, department organization, and management skills as the Serials Specialist.
  • Organize, manage, and maintain accurate data and statistics for the Serials collection using Microsoft Excel and the Serials module Sierra.
  • In coordination with Collection Development, provide planning and guidance for all serials acquisitions activities which include ordering, receiving, fund accounting ($96,600 & $200,373.50 serials and e-resources budgets respectively), and claiming.
  • Process billing invoices and reconcile funds for all library expenditures including print and electronic serials and licensed electronic databases.
  • Input all scheduled appointments from LibCal for library instruction classes through 25Live.
  • Manage and update electronic resource management records by using data identification and integration, while maintaining details and consistency of data fields such as vender contact info, license agreement, etc.
  • Check-in and create item records for the daily volume of new serials issues into Sierra.
  • Activate online subscriptions for patron use, by completing license & registration of title.
  • Participate in hiring, training, scheduling, and evaluating student assistants.
  • Engage in the work of the LLC Access Services Team.
  • Contact vendors and publishers to claim missing items, follow-up on subscription problems, or obtain missing issues via duplicate listing services on the Internet.
  • Manage the Circulation Service Desk.
  • Navigate the Sierra automated library system for circulation, serials, erm and interlibrary loan.
  • Asses patron fines in Sierra and remove negative service indicators placed on accounts in PeopleSoft.
  • Support and participate in the development of the GRCC and the LLC user-centered mission, vision and goals.
  • Run queries, compile reports and analyze data to prepare for Serials Department and Interlibrary Loan Department statistics, and for Director of the Library and Learning Commons, U.S. Department of Education Survey of Academic Libraries, ALA Association of College & Research Libraries, and Michigan Academic Library Council statistics and reports.
  • Provide knowledgeable and excellent service responses for faculty, staff, and students.
  • Update and maintain the current serials browsing collection.
  • Supervise the opening and closing of the LLC as scheduled.
  • Responsible for cash register transactions; count money when closing & deposit cash received and sales receipts into safe; verify correct amount of petty cash used for change.
  • Interpret library policies to patrons.
  • Be present at and participate in departmental, LLC staff and appropriate GRCC meetings.
  • In the absence of Interlibrary Loan Specialist, use digital document delivery, ILLiad, and MelCat, to borrow and lend to other libraries.
  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
  • Other duties as assigned.

Marginal (non-Essential) Job Functions

  • Route current print issues, as requested by faculty and staff, via Inter-Office mail
  • Circulate library materials to patrons, e.g., check-out, check-in, claims returned, and ILL materials.
  • Complete withdrawal and deletion of item records from the library database for all weeded periodical issues.



  • Associate’s degree preferred
  • National Career Readiness Certificate (NCRC) preferred.


  • Three (3) years’ experience working in a library field, required
  • Familiarity with all phases of library operation.
  • Supervisory experience preferred
  • Ability to work effectively with diverse groups and individuals in a team environment.
  • Enthusiastic about staying current with technological advances in related fields.
  • Demonstrated experience working independently and collaboratively within a diverse setting, organizing own work while coordinating and supervising the work activities of others.
  • Willingness to entertain flexibility in scheduling.
  • Experience with an automated circulation system, preferably Innovative Interfaces.
  • Excellent supervisory skills.
  • Demonstrated commitment to lifelong learning.
  • Commitment to student success.
  • Ability to organize, prioritize, and complete tasks in a timely manner.
  • Technical proficiency in Microsoft Windows, including the Office software suite.
  • Meet minimum standards of the Alliance of Professional Support Staff testing process (testing components:  ability to type a minimum of 45-50wpm; 90% proficiency in math; 80% proficiency in edit/format letter and paragraph retrieval to format a letter; 70% proficiency in Excel/spreadsheet and language arts), plus possess excellent proofreading skills and have aptitude for detail work, including record-keeping and filing.  In-basket assignment may be required.

Mental Demands 

  • Enthusiasm, initiative, problem-solving abilities, and resourcefulness.
  • Verbal, written, and interpersonal skills for effective communication with people of diverse ages, ethnic backgrounds, sexual, and socio-economic characteristics.
  • Works both independently and collaboratively.

Physical Demands

  • Capable of repetitious lifting of objects less than ten pounds.

Working Conditions

  • Must be available evenings and weekends.

Method of Application

Grand Rapids Community College is only accepting online applications for this position at    Submit a cover letter and resume in one document.  The opportunity to apply for this position will close on June 21, 2017 at 11:59 PM. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.  The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.