Assistant Director of Student Outreach & Support and Case Manager, Student Development

Chattanooga, Tennessee
Jun 08, 2017
Institution Type
Four-Year Institution

Assistant Director of Student Outreach & Support and Case Manager, Student Development  requisition # 17000000TQ 


This position will serve as a (non-clinical, non-confidential) advocate and case manager for students. The incumbent will work with students of concern to navigate University administrative processes, as well as refer students to appropriate University and community resources. The Assistant Director will regularly respond to inquiries from students, faculty, staff, parents, and members of the community. The incumbent will also educate faculty and staff on how to manage students of concern, including how and when to make appropriate referrals. The Assistant Director will manage the Respondent Support Services program, chair the Students of Concern (SOC) Team, and assist in the management of the Student Care, Assessment, Review, and Evaluation (S-CARE) Team, and organize the Student Food Pantry. The incumbent may serve as on-call Dean of Students’ staff member on a rotating basis. This position plays a vital role in the development of a campus environment in which students learn and grow into positive, productive citizens. The Assistant Director is a team member in the Office of the Dean of Students and reports to the Associate Dean of Students (Student Conduct and Student Outreach & Support). The Assistant Director may supervise or co-supervise a Graduate Assistant, Graduate Interns, and an Administrative Assistant.  Responsibilities include:

  • Serving as (non-confidential) advocate and case manager for students of concern, advising and referring students to University and Community resources
  • Providing information and responding to inquiries of students, faculty, staff, parents, and members of the community related to University policies, procedures, and services.
  • Managing the Respondent Support Services program for students going through the Student Conduct process as a respondent and serve as a Respondent Support Services advisor.
  • Chairing the Students of Concern (SOC) team meetings.
  • Assisting the Dean of Students and Associate Dean of Students in managing the Student Care, Assessment, Review, and Evaluation (S-CARE) Team
  • Developing and maintaining clear lines of communication with campus and community partners; collaborate with on and off campus resources for the assistance of students.
  • Organizing and operating/advising the Student Food Pantry.
  • Designing programs and publications that educate the University community about the Student Outreach & Support and other University resources, as applicable.
  • Assisting the Associate Dean of Students with the maintenance of the case management database to organize, manage, and track all students of concern;
  • Serving on division program initiatives and university committees; serve as advisor to various student programs.
  • Attending appropriate University functions and campus events to maintain visibility and approachability.
  • Actively fostering and maintaining a climate that is supportive of students.
  • Cultivating relationships with campus stakeholders (e.g. faculty, staff, and students).
  • Continuously identifying and integrating best practices in investigations into knowledge base and practice.
  • Building relationships with colleagues at peer institutions; review current literature and research; participating in local, regional and/or national professional association and organizations
  • Performing other duties as assigned.


Master's degree in Social Work, Counseling, Higher Education, College Student Development, Educational Leadership, Student Affairs, Student Personnel Administration, Non-Profit Management, or other relevant discipline preferred. Minimum of a Bachelor’s degree in a related field required.  Must have 1-2 years of experience working in a higher education setting, non-profit organization, or K -12 School System as a counselor, social worker, or case manager preferred. Experience as a Graduate Assistant in a Student Affairs, Counseling, or Social Work may also be considered professional experience. Must have knowledge of issues and challenges facing undergraduate and graduate students; ability and willingness to function as a member of a team; commitment to continued personal and professional development. Must have excellent written and oral communication skills.

Applicants must submit applications electronically through the UTC Career Site by visiting:

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.