Customer Service Assistant
Salary: $39,480 - $55,980
Title: Customer Service Assistant
Category: Management and Professional
Department: UCR Card Operations
Date Posted: 06/07/2017
Position Information: The Customer Service Assistant (CSA) provides operational, administrative and customer service support to the Card Services Office, a unit under Auxiliary Services' Campus Business Support Services (CBSS) department. Card Services oversees the production and distribution of the UCR campus ID card (R'Card), which is issued to all active students, staff, faculty and post-doc scholars throughout the year. The CSA will be the primary contact and support all facets of card production including approving photos, verifying eligibility, confirming identity, and printing ID cards in compliance with Card Services' policies. The CSA will access and maintain secure databases, utilize and troubleshoot card printers and auxiliary devices, and process cash register transactions and sales. Provides excellent service at all times to a diverse population of students, staff and faculty by explaining and promoting the services available to the card user; troubleshoots and resolves a wide variety of complex and/or technical issues related to card functionality. Conducts monthly inventory and assists with month end reporting. Creates and oversees the student staff calendar. Applies organizational skills and attention to detail to be able to work successfully in a fast-paced work environment. May provide operational, administrative and customer service support, similar in scope, to other CBSS units as needed.
Minimum Requirements: Two years' of recent and related experience providing administrative support and customer service in a fast-paced and dynamic environment.
Strong and professional communication (oral and written), listening and interpersonal skills. Ability to interact with diverse and a broad spectrum of customers and personnel via email, phone and in person with ability to provide exceptional customer service and satisfaction at all times.
Ability to interpret and apply established policies, procedures, rules and guidelines pertinent to an assignment, task, project or services offered.
Ability to develop and maintain substantive operational and technical knowledge and understanding of department specific programs, products, services and systems.
Ability to conduct simple to moderately complex analysis or qualitative review of individual cases, materials or circumstances to determine the appropriate action, decision or solution in order to resolve problems, or provide alternative solutions to address problems, issues or concerns.
Ability to develop and maintain technical and functional knowledge of operational office equipment and hardware necessary to perform the duties of the position. Ability to perform troubleshooting on equipment as needed.
Proficient knowledge and experience with Microsoft Office Suite of programs. Ability to run queries from software/programs, gather data and information, evaluate and/or manipulate data to generate reports as requested.
Solid mathematical skills to perform accurate inventory counts.
Experience and/or working knowledge of cash handling and reconciliation of register sales; experience using electronic data processing cash registers and standard cashiering procedures.
Preferred Qualifications: Knowledge of UCR campus resources, policies and procedures.
Familiarity with the Identification Management System software and Blackboard Transaction system.
Education and/or college level coursework in a related field.
Completion of UCR Cashier Training and Banner Training.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview