Director of Enterprise Systems Support

Wilmington, North Carolina
$109,120 - $113,540
Jun 07, 2017
Institution Type
Four-Year Institution

Vacancy Number: S00545
Working Title: Director of Enterprise Systems Support
Career Band Title: IT Manager - Business & Technology Applications
Location of Workplace: Main UNCW Campus
Competency Level: Advanced

Essential functions of this position:
The Director of Enterprise Systems Support provides strategic leadership, management and direction in the design, review, development, deployment, recommendation and implementation of complex, mission critical enterprise software solutions for the Department of Enterprise Systems Support (ESS). The position is held accountable for strategic decisions recommended to the CIO that fall under the purview of this department. The director serves on the ITS Management Team as the primary officer representing the department of ESS. Responsible for strategic decision making, implementation strategies, budget management, staff development, and timely deployment of upgrades. Annually reviews and presents organization planning and framework for the department of ESS to the CIO. Responsible for building and maintaining analytics capacity to drive decisions with data.
Leads data administration efforts through participation on Data Governance. Analyzes and modifies (as appropriate) organizational structure and policies and procedures to ensure effective and efficient delivery of services. Serves on GA committees and councils as an official representative of UNCW with regard to ERP issues. Performs software evaluation and vendor negotiation.
Researches cost effective solutions. Conducts outreach initiatives to provide leadership in the deployment and support of academic-focused technologies
Effectively manages human and financial resources to align with programmatic, strategic, and operational goals for each major function within ESS. Strategic alignment of staff to accomplish departmental goals. Completes performance evaluations and initiates discussions as necessary for improvement action plans. Manages maintenance contracts for enterprise systems. Forecasts expansion budget requests to be presented to the CIO. Maintains the fiscal integrity of ESS operating budgets.

N.C. Minimum Required Knowledge, Skills, & Abilities:
Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering or other related technical degree from an appropriately accredited institution and four years progressive experience in the field of information technology including at least two years of experience in Business and Technology Applications related work; or

Additional knowledge, skills, and abilities required to perform the essential functions of the position:
Able to effectively communicate to and collaborate with staff, customers, and senior administrators
Ability to establish and maintain effective working relationships
Ability to comprehend, analyze, and interpret organizational and procedural problems to make alterations to existing applications
Ability to direct, hire, supervise and manage talent development of staff responsible for acquiring, implementing and maintaining enterprise systems in a university environment
Ability to approach strategic initiatives with a strong team focus
Knowledge of web application development technologies
Familiarity with Identity and Access Management
Ability to effectively represent the university in system-wide committees and other forums
Ability to work effectively as part of a collaborative management team
Demonstrated ability to lead Banner/Colleague/PeopleSoft operations, maintenance and upgrades
Programming knowledge and experience
Experience with ODS
Experience with document imaging systems such as ImageNow
Experience with report writing, analytics and decision support
Experience managing data driven projects involving timelines, vendor relationships, and budgets to ensure projects are delivered with the highest quality and within specified time periods
Experience providing enterprise-level application support utilizing Oracle and SQL databases and Windows and Linux operating systems
Advanced analytical skills and understanding of delivering secure and accurate results
Experience with negotiating/working with vendors (Ellucian,Lexmark,Academic Partners,Blackboard, etc)

Preferred education, professional skills and experience:
A four year degree in Computer Science or related field and 5 years of experience in the technology field
At least five years of experience in management of technology staff in higher education is preferred

Recruitment Range: $109,120 - $113,540
NC Salary Grade Equivalency: 84
Hours Per Week: 1.0 (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: 8:00AM - 5:00PM
Position Number: 54
Job Posting Date: 06/06/2017
Job Closing Date: 07/07/2017

Special Instructions:
PLEASE NOTE: To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application. Due to the high interest in positions at UNCW, we are happy to answer any questions you may have regarding the position if selected for an interview. Thank you in advance for your understanding.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

For more info/to apply visit Applications must be submitted through the online application system to be considered.

This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement:
UNC Wilmington actively fosters a diverse and inclusive working and learning environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply.

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