Account Specialist Staff Assistant

Oswego, New York
Jun 07, 2017
Institution Type
Four-Year Institution

The Office of Student Accounts at the State University of New York at Oswego invites applications for an Account Specialist Staff Assistant.

Posting Date: June 7, 2017

Review Date:  Review of applications will begin July 1, 2017 and will continue until the position is filled. 

Salary:  Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional staff, visit:  or

Date of Appointment: On/around August 8, 2017

Description of Responsibilities:

The Account Specialist in the Office of Student Accounts will be responsible for:

  • Becoming knowledgeable of all the functions of the office including but not limited to billing, collections, payment plans, financial aid postings, TAP, tax reporting, electronic payment site setups, records retention, etc. 
  • Reconciliation of Federal, State and privately funded accounts
  • Banner set up for semester billing
  • Monthly billing process for current and past due accounts, coordinating with our technology staff for changes and enhancements to the process
  • Refunds to students and parents for overpayment of funds
  • Maintain setup of 3rd party billing software and payment plans
  • Providing outstanding customer service, assisting with phones and e-mail communications to students, parents and other departments
  • Share the coordination of transferring outstanding accounts to a collection agency and/or the attorney general’s office
  • Liaison between the department of Student Accounts and the technology department for program requests

In addition, will be expected to display a commitment to undergraduate and/or graduate education, and possess communication and interpersonal skills sufficient to work effectively with an increasingly diverse array of students and colleagues.

Required Qualifications:

  • Bachelor’s Degree by time of appointment
  • Two years of related experience in a financial setting (i.e. billing, collections, accounting, financial aid, finance of budget)
  • Excellent oral and written communication skills

Preferred Qualifications:

  • Computer literacy and proficiency with Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Experience with Banner
  • Strong interpersonal and organizational skills
  • Strong analytical thinking, multi-tasking and time management skill

To Apply:  Submit a letter of application addressing qualifications, a copy of unofficial transcripts, resume, and contact information for three professional references to:

If you have any questions about the position, please e-mail:   Lisa Vinciguerra at

Official transcripts are required prior to hiring.  Files must be complete to be considered.

Visa sponsorship not available for this position.

Description of Department: The Student accounts Office is responsible for maintenance of all student financial records pertaining to billing of tuition, fees, room and board and well as all campus related collection of fees.  The office provides the following services:

  • Monthly E-Bill Statements to all students and authorized users for tuition, fees, room, dining, parking fines, residential damage, library fines, etc.
  • Determination of New York State Residency for Tuition Purposes
  • Apply Personal Payments, Financial Aid, Loans, Private Scholarships & Armed Forces Benefits to Student's Accounts
  • Collection of Payment
  • Process and Disburse Refunds
  • Certify Tuition Award Program (TAP) and other NY State Aid
  • Administer Financial Holds

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News “America’s Best Colleges” in 2010, a Kiplinger's “Best College Value” for 2015, and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8000 undergraduate and graduate students preeminent academic programs in the arts and sciences, business, communications, and teacher education. The College’s success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects is evidenced by Quest, a daylong symposium spotlighting original student research; a stipend program for students engaged in research and creative work; and the Global Laboratory, a STEM-based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities.

Additional information about SUNY Oswego can be found at

Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy,

In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.

Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing  

For Campus Safety information, please see the Annual Security and Fire Report (Clery) on the Human Resources Website:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at