Member Advocate

Location
Commack, NY
Posted
Jun 07, 2017
Institution Type
Four-Year Institution
Job Description

Member Advocate-1701611


Required Qualifications: (As Evidenced by an Attached Resume)
Associate's Degree. In lieu of a degree, two years of full time experience in a health education/advocacy or case management or patient care role. Four years of full time experience working in a healthcare setting with direct patient/client contact and a role dealing with patients/clients issues. Knowledge of medical terminology. Proficiency with Microsoft Word and Excel.

Preferred Qualifications:
Additional years of experience. Training in customer service. Skilled at effectively dealing with irate customers and/or hard to motivate patients. Experienced at navigating complex health systems and assisting clients/patients to achieve treatment goals. Familiarity with tablets. Familiarity with research protocols, informed consent and collecting information. Familiarity with HIPAA rules. Experience with EMR and other patient-based databases. Familiarity with the World Trade Center Health Program and its benefits.

Brief Description of Duties:
The successful candidate must possess excellent verbal communication skills and be able to effectively communicate complexities in a simplified manner. Strong organizational skills and attention to detail are also required. Must be able to work independently and as part of a team. S/he will perform the following:

  • Act in coordination with other clinical staff to ensure each patient at our clinic has a positive experience during their monitoring visit.
  • Ensure patients individual concerns have been attended to in a caring and efficient manner.
  • Ensure that there is an open line of communication between the patient and the clinic.
  • Educate members either before or at their monitoring visits on WTC Health Program benefits, changes in the Program, local events, activities and research opportunities.
  • Assist members by answering questions, help to resolve issues and help members navigate the Program.
  • Meet face-to-face with new members and members who have not returned for many years and review the Program and the consent forms.
  • Conduct assessments with patients to measure physical functioning and collect information for research and case management purposes. This task involves utilizing a PC application and tablet to enter data.
  • Respond to patient calls.
  • Assist the case management team by eliciting information from the patient. Find the best person to deal with the patient's issue and/or direct the call to the appropriate case manager.
  • Assist with retention tasks that allow for the evaluation of retention efforts, such as member surveys.
  • Log all interactions with members and track problems and complaints.
  • Ensure timely follow-up.
  • Other duties as assigned.

Special Notes: This is a full-time position, 37.5 hour per week, Monday through Friday, 8 am - 4 pm. Occasional Saturdays will be required. This position is at our Commack clinic. Travel between the Commack and Mineola clinic will be required. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA

Stony Brook University is 100% tobacco-free starting January 1, 2016. See our policy and learn more at stonybrook.edu/tobaccofree.

About Stony Brook:

Long Island’s premier academic medical center, Stony Brook Medicine represents Stony Brook University’s entire medical enterprise and integrates all of Stony Brook’s health-related initiatives: education, research and patient care. It encompasses Stony Brook University Hospital, Stony Brook Children’s Hospital, the five Health Sciences schools — Dental Medicine, Health Technology and Management, Medicine, Nursing and Social Welfare — as well as the major centers and institutes, programs and more than 50 community-based healthcare settings throughout Suffolk County. With 603 beds, Stony Brook University Hospital serves as Suffolk County’s only tertiary care center and Regional Trauma Center. Stony Brook Children’s, with more than 160 pediatric specialists, offers the most advanced pediatric specialty care in the region.

Equal Opportunity Employer, females, minorities, disabled, veterans

If you need a disability related accommodation, please call the University Human Resource Services Department at (631) 632- 6161 or the University Hospital Human Resources Department at (631) 444-4700. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (631) 632- 6350. It can also be viewed on line at the University Police website athttp://www.stonybrook.edu/police.


Official Job Title: Clerical Specialist II
Job Field: Clerical/Secretarial
Primary Location: US-NY-Commack
Department/Hiring Area: Medicine/WTC Program-The Research Foundation for The State University of New York at Stony Brook
Schedule: Full-time Day Shift 8:00 a.m. - 4:00 p.m.Medicine/WTC Program-The Research Foundation for The State University of New York at Stony Brook
Posting Start Date: Jun 6, 2017
Posting End Date: Jun 20, 2017, 10:59:00 PM
Salary: 38-44k Commensurate with Experience
Salary Grade: N7

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