Manager, Building Services
Basic Functions: Direct, assign and supervise the work of four supervisors and 60 staff in maintaining all academic and administrative buildings, physical education facilities, rental properties, residence halls and associated areas in a high standard of cleanliness. Provide leadership and direction to instill a team-based, continuous improvement, sustainable department ethos based on industry best practices and documented standards to provide exceptional customer service to the campus community. Support special events and catering set-ups; campus moving functions; trash collection and recycling services.
Essential Job Functions: Provide general supervision for the care and cleaning maintenance of all University buildings. Supervise four supervisors and 60 staff. Develop and implement work and quality standards and service level agreements; conduct building inspections to determine adequacy of work performed and take necessary action to correct any deficiencies. Arrange and direct training of Building Service Workers to ensure that all assigned staff is instructed in the safe and proper use of cleaning compounds and equipment. Responsible for effective safety program and OSHA compliance Responsible for maintaining appropriate and consistent employment policies including; interviewing and recommending hiring; coaching and disciplinary actions; establishing work schedules and assigning personnel on a permanent and temporary basis; and maintaining appropriate records. Provide general supervision and coordinate with event planners and user groups to ensure that the events are of the highest quality. Anticipate and be proactive in planning for and working towards events. Provide general supervision of trash removal and recycling operations and personnel; collect and maintain records and work with Sustainability Office to modify and improve operations. Ensure that the Department utilizes environmentally sustainable products and practices in all aspects of its operation. Assist with move-in and move-out material collection and the disposition of surplus and usable items into the community. Initiate work orders for building and equipment repairs and utilize the CMMS to track work to bill non-maintenance services. Coordinate and supervise outside contractors related to cleaning, event support and other areas as needed. Ensure adequate supplies are maintained for cleaning and lighting in buildings and custodial equipment is maintained in a working state of repair. Maintain Material Safety Data Sheets. Perform other related duties as assigned.
Minimum Qualifications: Bachelor's degree or an equivalent combination of education and experience. Five years of related experience in a managerial position for custodial/housekeeping operations is required. In addition to a valid Ohio state driver's license, person must be insurable through the University carrier. Excellent interpersonal and communications skills and ability to work with a diverse population are required. Proven ability to lead, manage, motivate, develop, and evaluate staff. Demonstrated ability to work collaboratively with campus constituents. Individual must be highly motivated, flexible, dependable and have an eye for detail. Individual must possess a calm demeanor and have the ability to solve problems as they arise.
Preferred Qualifications: Previous experience in providing event support services; experience in a college or university environment; work loading analysis using APPA Staffing guidelines or similar tools; Certification from a related organization; experience in team based cleaning and creation of service level agreements.