Director of Enterprise Applications
Basic Functions: Serve in a leadership, advisory, and management capacity for the innovative and effective use of licensed and internally developed software applications to serve the University's administrative and academic needs. Oversee all aspects of Enterprise Application Services, including administration, planning, development, product evaluation and recommendation, implementation, maintenance and lifecycle management. Oversee all activities that optimize the value, cost and risk of applications. Provide leadership in streamlining business processes, including digitalization, implementing new enterprise applications (on-prem and cloud), maintaining legacy systems, managing demand and resource allocation, assuring database integrity, securing systems, and managing timely upgrades and project delivery.
Essential Job Functions: * Provide leadership, vision and direction to the applications team which develops, implements, and supports enterprise and departmental applications, to ensure support of university goals. Applications include, but are not limited to, the university's ERP system (Ellucian Banner), multiple instances of Oracle, Banner Document Management Suite (EMC Xtender platform,) Cognos Business Intelligence and multiple cloud-based products. * Build, develop and manage a customer-focused team that reflects university values; establish individual and team goals, perform employee evaluations and create development plans. * Manage, maintain and provide technical guidance and hands-on support of the college-wide ERP, data stores and enterprise systems and interfaces to ensure minimal downtime, loss of productivity and service. * Develop productive relationships with business leaders across the university to influence how applications can enable strategic initiatives and student success. Work with constituents to identify, plan, and implement timely, cost-effective and innovative technology solutions and business process improvements that meet functional area needs and support the college's strategic and operational objectives. * Understand the processes performed by functional business areas and partner with these areas on business process re-engineering, workflow and optimize application utilization. * Monitor new developments and industry best practices to incorporate into operational management and planning for enterprise systems; and, actively and enthusiastically promote the creative use of technology to improve productivity and enhance customer service across the campus. * Manage, guide and directly support development processes; including the development of software; implementation, integration and management of cloud-based solutions, business intelligence and reporting solutions, intranet, portal, web services and mobile applications. Oversee development projects from inception through implementation to ensure timely, effective completion and achievement of desired outcomes. * Identify and build business intelligence requirements and strategies in support of data analytics, reporting and decision support needs. * Develop IT policies and procedures surrounding administrative systems and their respective data ensuring proper governance, security and resilience. * Work with functional departments and ITS to identify needs and establish a training curricula for constituents using administrative applications. * Work closely with ITS leadership on college-wide IT disaster recovery and business resumption planning, testing, and implementation pertaining to information systems. * Measure user satisfaction with existing applications and seek opportunities to improve services. * Serve on and provide leadership to college committees, advisory groups and other organizations internally and externally to the college as required. * Work with CIO and other IT leaders to develop overall IT strategy, including an administrative systems plan, in the context of the university strategy. * Perform related work as required or assigned.
Minimum Qualifications: A bachelor's degree, or, a comparable combination of an associate's degree or equivalent education, and, relevant professional experience. Must also have at least seven years of technical professional experience in the management of enterprise administrative systems and databases. Minimum of three years of supervisory experience. Proven ability to lead, manage, motivate, develop and evaluate professional IT staff; demonstrated ability to work collaboratively with campus constituents; ERP maintenance and development experience; in-depth knowledge of information architecture concepts, knowledge of and experience in web architecture and web applications, expertise with application integration and leading complex technology projects; and ability to work collaboratively with IT staff and stakeholders of all levels of technical ability. Must convey demonstrated project management experience and excellent analytical, interpersonal, and communication skills, with a commitment to outstanding client service. Able to analyze, understand and effectively communicate business requirements and technical design. Uses effective problem-solving, negotiation, and decision-making skills to influence management, as well as, internal and external partners. Effective time management skills with demonstrated ability to handle multiple assignments, manage conflicting priorities, and meet deadlines. Technical skills should include a strong Oracle background with SQL and PL/SQL experience. Must conceptually understand how to navigate, test and apply vendor updates and patches to enterprise application systems.
Preferred Qualifications: Master's degree and IT management experience in higher education; experience with Banner or other higher education ERP system and Cognos BI; experience with mobile and portal technologies. Holds a broad understanding of business intelligence strategies, including dashboards, and experience in advanced data reporting and analysis tools.