Technology & Projects Analyst (Records Management)

Location
Houston, TX
Posted
Jun 06, 2017
Institution Type
Community College


  • The Organization

    Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

    The Team

    Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.

    We are currently seeking a Technology & Projects Analyst who will advance the institution's proud tradition of excellence in academics, student life and community service.

    The Opportunity


    You: If you're a high-tech project manager with a customer service mindset, we've been looking for you!

    Your mission: We'll rely on you to plan, implement, administer and support the software applications used in our HR technology and systems, as well as to provide advanced-level project management expertise on short- and long-term projects.

    Your work: In this role, you'll monitor designated HR applications and take corrective action to prevent or minimize system downtime, and serve as a functional expert for our internally-developed applications in all stages of development, testing and production. You'll support end users who are having difficulties with applications, and serve as a liaison with I.T. for technical assistance. Developing policies, procedures, programs, scripts and web pages will be within the scope of this position as well. You'll work with I.T. business analysts, gathering what they require to prepare specifications relevant to programming and system needs. You'll troubleshoot and resolve system-related problems, coordinating with system administrators and/or third-party vendors to support end users and resolve issues. Tracking project milestones, deliverables and budgets, and providing periodic status reports to management, will be regular activities for you.

    Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!



    Location

    Houston is a city with limitless possibilities:
    • Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
    • 145 languages are spoken here.
    • Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
    • Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
    • The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
    • World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation's top institutions.
    • With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
    • Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.


      If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

      It is the policy of the Houston Community College System to provide equal employment opportunities without regard to race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. Individuals with disabilities, who require special accommodations to interview, should contact the Employment Services Office at (713) 718-8565.
      HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

    SUMMARY

    Responsible for the planning, implementation, administration and support of software applications and technology which supports Houston Community College's technology and systems. Provide project management expertise to oversee the planning, implementation and tracking of specific short and long term projects. Focus on supporting the development of analytics and capabilities using a variety of systems, processes and metrics to ensure that timely, accurate and insightful information is available to organizational leadership across the college system.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    Implement, administer, support, and assist to maintain College-wide technology applications.

    Monitor designated applications and take corrective action to prevent or minimize system down time.

    Track project milestones, deliverables and budgets.

    Provide periodic project status reports to management.

    Create user documentation and train personnel on new applications software.

    Assist to develop policies, procedures, programs, scripts, or web pages as required.

    Provide functional support to users experiencing difficulties with applications and serve as a liaison for IT for technical assistance.

    Support and serve as a functional expert for HCC's technology applications in all stages of development, testing, and production.

    Work with business analysts to gather requirements so they can prepare specifications for IT technical staff for programming and system needs.

    Troubleshoot and resolve system related problems; coordinate with relevant System Administrators and/or third party vendors regarding user support and problem resolution.

    Extract data from multiple data sources using a variety of query languages and tools.



    Understand the data available in applicable business systems and be able to write queries.

    Responsible for requirements gathering, analysis, design, implementation, validation, and maintenance of ad-hoc and scheduled reports focused on understanding core business operations.

    Assist in the development and ongoing reporting of performance metrics and benchmarking, keeping requestor informed of progress.

    Translate, clean, and validate large data files, in multiple formats.


    Generate reports providing key insights and metrics using a variety of reporting tools and technologies.


    Support the automation of regularly scheduled reports through the use of automation and scripting.


    Choose tools and technologies appropriate for requirements of the project.

    Develop dashboards and other visual management tools that allow key stakeholders to make educated and informed decisions around their processes.


    Provide strong support/management in timely flow of business intelligence information to requestor by meeting deadlines and being responsive to requests.
    Collaborate on special projects.

    Keep current with the latest technology; regularly attends technical training in order to maintain functional technical expertise.



    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

    EDUCATION

    Bachelor's degree from an accredited institution



    EXPERIENCE

    Three (3) years related experience



    KNOWLEDGE, SKILLS, AND ABILITIES

    Experience with Technology applications

    Understanding of Project Management and Methodologies

    Maintaining an established work schedule and providing on-call assistance including

    evenings and some weekends as needed

    Ability to interact professionally and deal effectively with a broad range of users that are both technical and non-technical

    Software deployment and remote control, remote installation technologies

    Strong problem resolution, analytical and documentation skills

    Excellent verbal and written communication skills

    Ability to work independently with minimal guidance and work productively in a team environment

    Strong self-motivator and team player with high level of initiative and customer service skills

    This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.



    This job description may be revised upon development of other duties and changes in responsibilities.


  • EDUCATION

    Bachelor's degree from an accredited institution



    EXPERIENCE

    Three (3) years related experience



    KNOWLEDGE, SKILLS, AND ABILITIES

    Experience with Technology applications

    Understanding of Project Management and Methodologies

    Maintaining an established work schedule and providing on-call assistance including

    evenings and some weekends as needed

    Ability to interact professionally and deal effectively with a broad range of users that are both technical and non-technical

    Software deployment and remote control, remote installation technologies

    Strong problem resolution, analytical and documentation skills

    Excellent verbal and written communication skills

    Ability to work independently with minimal guidance and work productively in a team environment

    Strong self-motivator and team player with high level of initiative and customer service skills

    PI98067057