Communications Specialist II

Location
Columbia, SC
Posted
Jun 04, 2017
Institution Type
Four-Year Institution


Job Title Communications Specialist II

Internal Title

Quicklink uscjobs.sc.edu/applicants/Central?quickFind=76821

Band 3

Requisition Number 009217

Minimum Salary $22,588

Salary Range

Pay Basis 12 months

Department Palmetto College

Campus USC Columbia

Expected Fill Date 8/1/15

Job Posting Date 07-23-2015

Reopen Date

Minimum Posting Period Ends 07-29-2015

Job Close Date

Type of Position
Temporary

Job Type Full-Time

Job Category Professional/Administrative

If Research Grant/Time Limited, indicate the benefits provided



Job Description
This position is responsible for answering inquires regarding any and all aspects of the enrollment process for Palmetto College. This position will assists with the daily activities associated with answering/returning calls, voice mail, voice response systems, email system and on-line chatting. This position will report directly to the Associate Director of Palmetto College Student Enrollment Services.

Advises students and parents regarding all aspects of enrollment for Palmetto College programs of study on the telephone, via email and on-line chat.
Ensures proper functioning of voice mail and voice response system on a daily basis. Retrieves message from voice mail system and returns calls.
Provides accurate and prompt responses to incoming emails on a daily basis.
Provides weekly reports to the area supervisor relative to trends and inquires from the public.
Assists supervisor with reports relative to monthly activity of the Call Center.


Minimum Qualifications
High school diploma and 2 years experience in a communications area, or high school diploma and 3 years experience working with the public in account or billing services. Experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public.


Preferred Qualifications



Documents which must be associated with this posting
Resume/CV
Cover Letter
Letters of Reference


Special Instructions to Applicants
Must be able to handle the demands associated with answering telephone, on-line chats, and email inquires from a varied public. Must be able to quickly assess and respond clearly and concisely to public inquires regarding the status of applications and the overall process.

SOC Code

PI98030175