Complex Coordinator for University Apartments - University Housing (A1700338)

Champaign, IL
Jun 03, 2017
Institution Type
Four-Year Institution

Complex Coordinator for University Apartments
University Housing, University of Illinois at Urbana-Champaign

Applications are now being accepted for the Complex Coordinator for University Apartments position for University Housing at the University of Illinois at Urbana-Champaign. This is a live-in residential, full- time, 12-month Academic Professional appointment. The Complex Coordinator is responsible for the leadership, management and coordination of three apartment communities (1120 units), housing approximately 2000 residents from over 70 countries, primarily graduate students and their families. The Complex Coordinator coordinates the Residential Curriculum which includes community development activities, learning opportunities, emergency/crisis response, supervision of staff, and facility related issues within the residential community.

Student Development Responsibilities:

All staff members in the Department of Family & Graduate Housing, regardless of position, work toward realizing the mission, aspiration, values, guiding principles and strategic priorities of University Housing and the Division of Student Affairs. Our work is for and about our residents. Learning outcomes of our efforts include the ability for residents to live and work independently and within groups; the opportunity for residents to explore who they are and how they relate to the world; and the ability for residents to make connections between classroom and out-of-class experiences as part of life-long learning.

Community Development and Leadership Responsibilities:
  • Assume leadership role in development of a safe, positive, and welcoming apartment community environment through promotion of the Illinois Residential Experience.
  • Identify assessment best practices and assist in the development of community and activities that support the implementation of the Residential Curriculum.
  • Provide guidance and support to staff, residents, and resident groups in planning and developing programs to meet the diverse needs of the community. Particular attention will focus on the needs of international residents and families.
  • Assist with the development and implementation of resident orientation programs and activities.
  • Enhance resident development opportunities through advising of resident groups such as the Family Housing Council.
  • Educate residents, faculty and staff regarding University and Housing policies and procedures. Identify and address behaviors that violate community standards and University and Housing policies.
  • Coordinate staff intervention regarding resident concerns, conflicts, and crisis. Assist staff in resolving interpersonal and inter-group conflicts and mediate as needed. Engage residents in learning communication and problem solving skills.
  • Serve as professional staff on-call for check-ins and emergency response.
  • Serve as primary resource for incidents of domestic violence.

Staff Supervision, Recruitment, and Training Responsibilities:
  • Recruit, select, train, supervise, and evaluate direct reports including graduate assistants, paraprofessional staff and hourly student staff members.
  • Plan and facilitate regular staff meetings and staff development.
  • Assist with the development and implementation of staff training for paraprofessional staff.
  • Participate in staff meetings and professional development opportunities.

Administrative Responsibilities:
  • Serve as liaison for residents with other Housing units and private vendors and coordinate facilities and grounds related projects as they affect residents. Communicate resident concerns to appropriate staff. Respond to resident concerns.
  • Coordinate various administrative tasks within community, such as lease renewal campaign, resident check-in/out, yearly resident census, residential parking program, and damage assessment.
  • Manage the dissemination of information to residents. Assist in developing marketing materials.
  • Participate in professional staff meetings and professional development opportunities.
  • Serve on and chair, as needed, various committees on the department and division level.
  • Develop and administer area programming budget.
  • Maintain accurate budget and judicial information.
  • Perform other duties as assigned.

Crisis Response & Management Responsibilities:
  • Assume on-call responsibilities within a multi-residence hall and multi-apartments areas on a regularly scheduled basis with a 3-4 member rotation during the academic year, including addressing follow-up with on-call incidents.
  • Assist with campus on-call coverage rotation during all University break periods for break housing, which may include holidays.
  • Respond to apartment emergencies related to fire, weather or some type of outside emergency.

Professional Responsibility:
  • Maintain an effective working relationship with supervisor, co-workers and University Housing staff.
  • Be open and receptive to constructive criticism and feedback.

Required education and experience:

Master's degree in higher education/student affairs or a related field is required. Qualified candidates must have experience in crisis management, conflict intervention, and supervisory skills. Two years of professional experience in either student affairs, customer service, hospitality, housing, or related field are required.


Experience implementing a residential curriculum or outcomes based programming model.

We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all of our students.

This is a full-time, 12-month position. The starting date will be as soon as possible after the closing date. Salary is commensurate with experience, and includes an excellent benefits package.

For full consideration, create your candidate profile at and upload a cover letter, resume and contact information for three professional references by June 30, 2017. Interviews will take place on a rolling basis once the search opens, but no final decision will be made until after the closing date. All candidates must be currently eligible to work in the United States. Official transcript will be required of all final candidates. Please contact a member of the Housing Human Resources team at with any questions you may have.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit To learn more about the University's commitment to diversity, please visit

College Name or Administrative Unit: University Housing
Category: Academic Professional
Title: Complex Coordinator for University Apartments - University Housing (A1700338)
Open Date: 06/02/2017
Close Date: 06/30/2017
Organization Name: FGH-Admin


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