Educational Opportunity Programs Associate Director

Seaside, California
Jun 02, 2017
Institution Type
Four-Year Institution

Educational Opportunity Programs Associate Director

(Student Services Professional IV)


Apply Today!  Open until filled.  The Priority Screening Date is: June 18, 2017


Under the general supervision of the Senior Associate Director of College Support Programs and Director of Early Outreach & Support Programs (EOSP), the Associate Director leads the day-to-day operations of Educational Opportunity Program (EOP). EOP is designed to improve access and retention of historically low-income and educationally disadvantaged students. EOP students have the potential and demonstrated motivation to perform satisfactorily at a CSU, but they have not been able to realize their potential because of their economic or educational background. The program provides admission and academic assistance to EOP-eligible undergraduate students. In many cases, the program offers financial assistance to eligible students. EOP provides students with the resources, tools and skills to ensure academic and personal success through a variety of academic support services.

The Associate Director is responsible for leading and supervising all EOP staff. The Associate Director performs highly complex professional student services work in the areas of academic development and student retention. The Associate Director uses a combination of high-level analytical skills and high-level interpersonal skills in working on highly sensitive and complex student group issues or program-wide organizational matters. In the absence of the Assistant Director and Director of EOSP, the Associate Director reports directly to the Vice President of Student Affairs and Enrollment Services to receive general work direction and assignments for the EOP area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  1. Independently plans and organizes work requirements and tasks. Leads full-time professional staff (SSP I, SSP II, & SSP III) and student assistants. Provides daily work direction to program staff. Ensures staff are appropriately selected, developed, utilized, appraised, and rewarded. Provides input to management for performance evaluations of professional staff and student assistants. 
  2. Researches, coordinates, and implements transitional programming to include the first-time-freshmen Summer Bridge (multi-week residential program) and Transfer Student Bridge (one-day).  Work effectively with the other units and departments to orient and enroll new and continuing students to the campus community.  Develops new insights into situations and applies innovative solutions to make program improvements.
  3. Provides comprehensive advisement to students individually, or in groups, on varied and complex matters. Mediates complex student issues including, but not limited to, academic standing, exception to policy, and academic performance matters.  Connects students to campus and community resources.
  4. Assures that effective controls are developed and maintained to ensure the integrity of the program.  Ensures the implementation of comprehensive activities to systematically advice, counsel, motivate and assist the retention of EOP students. Analyzes program operations, identifies program needs and long-range objectives.  Recommends and implements a plan to meet program goals. Reviews existing and proposed policies, practices, and organizational structure.  Proposes changes to policy and practices as appropriate. 
  5. Analyzes problems of program-wide scope encompassing many major program elements.  Prepares and distributes data and reports. Coordinates EOP efforts to be electronically and technologically upgraded. Coordinates with appropriate departments to ensure accuracy, security, and reliability of electronic information. Conducts studies and surveys and prepares reports with recommendations. Ensures accurate participant and program data. 
  6. Develops effective cooperative relationships throughout the campus and community. Works closely with various departments on special events, programming and facilitating college success workshops and other retention activities. Collaborates with academic departments on General Education requirements, Major Learning Outcomes and Institutional Learning Outcomes. Speaks for the program and its work to those within and outside the department. Represents EOP at campus wide committees, statewide meetings, and professional conferences. Develops and enhances alliances with external groups. Leads collaboration and finds a common ground with a widening range of stakeholders.  Gains cooperation from others to obtain and accomplish program goals.

Other Functions:

  1. Analyzes and monitors a variety of financial information for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensure operations within budget.
  2. Makes clear and convincing oral presentations to individuals and groups; expresses facts and ideas in writing in a clear, convincing and organized manner.
  3. Participates in campus wide events and programs, which seek to recruit, retain, or encourage the success of historically underrepresented student populations.
  4. Identifies and keeps up to date on key state and national policies and economic, political, and social trends that affect access to higher education.
  5. Establishes and maintains cooperative and effective working relationships with administration, faculty, and staff. 
  6. Resolves difficult program problems, typically involving highly sensitive and complex student issues or program-wide organizational matters.
  7. Performs other job-related duties and special projects as assigned.




Thorough knowledge of the policies, procedures and practices of athletics (NCAA) compliance and rules or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside of the Educational Opportunity Program; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.

Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.


Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

Experience: Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.

A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.


Master’s degree from an accredited college or university in education and/or counseling, behavioral sciences, public or business administration or related field, plus three (3) years of successful professional student experience with historically disadvantaged student populations; Bilingual—preferably in Spanish.  Working knowledge of core values of applied, active, and project-based learning activities; interdisciplinary; multicultural and global perspectives; technological sophistication; service learning; ethical reflection and practice; and collaboration. Experience working with a diverse and multicultural population and performing community services. 

Highly desirable: Technical fluency with Microsoft Office Suite, Oracle-PeopleSoft/CMS baseline system; Hyperion, or similar report generation software; and Google mail and calendaring.


A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with CSUMB.  Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

This position has been designated as a sensitive position with responsibility for the care, safety and security of people (including children and minors), animals and CSU property; responsibility or access/possession of building master or sub-master keys for building access; access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards); and control over campus business processes, either through functional roles or system security access

This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

This position is designated as a Campus Security Authority, will be required to participate in annual training, and to immediately forward to University Police all reports of Clery Act crimes brought to their attention.

Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.

May require occasional evenings and/or weekend work.


Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations.


Anticipated hiring salary in the mid $4,000's/month.  For salary range info see:  CSU Salary Schedule CSUMB offers an attractive employee benefits package, CSU Benefits R04.  The University Corporation at CSU Monterey Bay also provides access to affordable campus housing, Employee Housing.


Week of July 17                Interview via Skype/phone                                                                                                                        

Week of August 7            On-Campus Interview  


For full consideration, submit the required documents by 5:00 p.m. on the priority screen date listed above.  For assistance or if you require an accommodation, please call (831) 582-3389.  For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). 

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to:  Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

All employees must be eligible for employment in the U.S.


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