Senior Admissions Counselor

Location
Los Angeles, CA
Posted
Jun 02, 2017
Institution Type
Four-Year Institution

Affiliate
The Chicago School of Professional Psychology

Location
Los Angeles, CA

Job Code
2101


Position Summary:

The Senior Admission Counselor is responsible for communicating with prospective students and guiding them through the application and enrollment process. They also review application files, participate in recruitment events, liaise with academic departments, and train/mentor new Admission Counselor hires.

Principal Duties:
  • Communicate with prospective students from the first point of contact through their first week of classes:
    • Build rapport by asking questions and listening to the needs of prospective students.
    • Accurately explain degree programs to guide prospective students to the appropriate program
    • Follow-up and set appropriate due dates with inquiries and applicants to ensure they are moving through the enrollment process in a timely fashion
    • Utilize a customer relationship management (CRM) system to record detailed notes of interactions with inquiries and applicants
  • Schedule and conduct campus consultations to engage with prospective students and give tours of the campus
  • Participate in on-campus admission events and off-campus recruiting events
  • Achieve performance goals and work with Director of Admissions to discuss progress and forecast enrollment
  • Review and evaluate completed applications to determine appropriateness of candidates and provide recommendations to the faculty
  • Serve as the liaison to an academic department, which includes active involvement in the selection process, scheduling and coordinating interviews, and communicating admission decisions
  • Develop and facilitate training activities for the team regarding best practices and assist less tenured members of the team with day-to-day questions
  • Perform other duties as assigned

Essential Knowledge, Skills, and Abilities:
  • Bachelor's degree (preferably in Psychology, Education, or the Behavioral Sciences)
  • Excellent time management, organizational, training, and communication skills (strong writing, interpersonal, and persuasive skills)
  • Must be able to represent TCSPP in a professional manner, follow policies and procedures strictly, and recruit and work within a diverse community
  • Proficiency with Microsoft Office
  • Ability to travel and work some evenings and weekends

Position Qualifications:
  • 3+ years of higher education admissions counselor experience
  • Bachelor's degree
  • Proven recruitment, sales, and customer service skills combined with a strong work ethic and goal-oriented, self-motivated approach toward achieving consistent results

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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