Program Specialist, CLM
This position is located in the Center for Leadership and Management (CLM) at Graduate School USA (GSUSA). CLM operates a number of nationwide courses and long-term leadership development programs aimed at developing public service leaders.
The position involves providing support to Program Managers in coordinating the administration, delivery, and execution of leadership and management courses and programs. This position serves as a liaison to participants, agency coordinators, CLM management, and Graduate School USA constituents in facilitating course and program requirements to meet customer needs. Responsibilities are to support the administering and coordinating of programs and courses from initiation to final delivery and closeout to ensure high customer satisfaction. Activities include providing support in marketing, registration, participant/student coordination, faculty and subject matter expert (SME) contracts, classroom logistics, learning management system updating and tracking, and feedback evaluation.
DUTIES AND RESPONSIBILTIES
➢ Coordinate program logistics
➢ Provide on-site professional support during residential training
➢ Interface and monitor participant and instructor needs, and resolve issues as needed
➢ Review participant assignments and provide feedback
➢ Assist with marketing of training programs
➢ Coordinate and update course curriculum material
➢ Develop and track milestones for training programs
➢ Knowledge of budget analysis and preparation for training programs
➢ Interact with instructors and clients to evaluate progress based on milestones
➢ Prepare instructor contracts and monitor payment process
➢ Prepare training materials
➢ Bachelor’s degree is required.
➢ A minimum of 3 years of experience in an education/training organization is required.
Experience working with the federal government and government officials is preferred.
➢ Ability to work with wide audiences and personnel at various levels in and outside of the
➢ Strong oral/written communication skills; active listening skills.
➢ Knowledge of word processing, database, spreadsheet, and graphics software (Word,
Excel, PowerPoint, Access, etc.).
➢ Able to manage multiple priorities in a fast-paced environment.
➢ Requires travel to on-site locations, involving some weekends/Sundays.
➢ Must be able to lift up to 30 pounds.
Interested applicants must submit a resume and cover letter (please include cover letter in Resume Text
section of the online application) for consideration by clicking on the following link to apply online:
Graduate School USA is an Equal Opportunity Employer.