Coordinator of Academic Technology Services, (PSS2) AFT

Camden, New Jersey
May 31, 2017
Institution Type
Four-Year Institution
Rowan University is a public comprehensive state-designated research institution with approximately 17,300 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven colleges and five schools: the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 100 public universities in the nation and is ranked third among public institutions in the North by U.S. News & World Report.

Reporting to the Director of Information Technology Services at Cooper Medical School of Rowan University (CMSRU), the Coordinator of Academic Technology Services position serves as a subject matter expert and primary point person in end-user support, lab/system management, and all other IT-related support systems at CMSRU. This position will specifically and comprehensively support all end-user support within CMSRU while collaborating with multiple departments to guarantee proper compliance with Rowan University, policies and procedures.


• Oversee all IT end-user support issues, comprised of CMSRU students, faculty, and staff

• Oversee, configure, and maintain all Lab (ALG, Gross Anatomy, etc.) technology components

• Supervise other CMSRU technicians; coordinate support of incoming support tickets, desktop support projects, and new computer installations.

• Respond to escalated support calls, resolve assigned tickets and document resolutions

• Troubleshoot and repair systems related to medical simulation technologies

• Create and maintain system documentation, operational procedures, architectural documentation and hardware / software inventory

• Propose and implement enhancements that will improve the performance and reliability of CMSRU IT systems

• Client management of the enterprise profile management software, privileged account management software, asset tracking system and antivirus/antimalware/encryption solution.

• Propose enhancements that will improve the performance and reliability of client systems and services to Device Management.

• Participate in the organization’s change management process

• Collaborate with Rowan Network and System Services to ensure CMSRU follows proper system processes and protocol


All applicants must have the following qualifications:

• Bachelor’s degree in related field or equivalent education.

• At least three (3) years of professional experience directly related to the above job responsibilities. This includes working with (but not limited to) operating systems such as Windows and Mac OS X, productivity packages such as Microsoft Office, Adobe Master Collection, and Virus/Malware tools.

• Understanding of Ethernet networking, TCP/IP, and wireless networks using 802.11a/b/g/n/ac

• Strong background supporting, configuring, and troubleshooting mobile devices (iPads, iPhones, etc.) in a centrally managed environment

• Familiarity with virtualized environments such as Citrix

• Experience with security software such as door access controls and security cameras

• Strong analytical problem solving skills

• Ability to quickly grasp technical issues and offer solutions

• Excellent verbal and written communication skills

• Extremely customer service oriented

• Professional business demeanor

Rowan University values diversity and is committed to equal opportunity in employment.

All positions are contingent upon budget appropriations.