Desktop Support Technician

Saratoga Springs, NY
May 31, 2017
Institution Type
Four-Year Institution

Posting Number: 0001653

Job Title: Desktop Support Technician

Department: IT - User Services

Position Status: Full-Time

Position Type: Regular

Months per Year: 12 Months

Work Hours: Normal work hours are M-F from 8:30 a.m. to 4:30 p.m.; additional hours are occasionally required.

Start Date (For temporary positions only):

End Date (For temporary positions only):

Position band/level: 130 = SS16

Tenure Track Status:

Job Summary: The IT Department at Skidmore College invites applications for a full-time, 12-month position as a Desktop Support Technician. This position will respond to incoming help requests from users via the ticket tracking system in a prompt and courteous manner; while providing accurate detailed information of the resolution, including the verification of the fix. Will need to utilize time management skills to prioritize and schedule help requests in order to adhere to deadlines. Knowledge of Linux, Mac and Windows computers and operating systems. Individual will need to build, deploy and maintain computer images for various operating systems. Also, will need to have experience in communication and collaboration tools ranging from email to cloud-based software. Must be a strong team player, while also having the ability to work independently; and collaborate with all IT departments (Media Services, Enterprise Systems, Academic Technologies, Networking and Telecommunications) to create and provide quality computing environments.

Minimum Qualifications: Bachelor's degree preferred with at least 2 years' experience supporting and troubleshooting Linux, Mac and Windows software and hardware. Excellent skills in all phases of desktop management with experience in a higher educational setting preferred. Strong communication skills (verbal, written and listening) as this position will interact with students, faculty, and staff over the phone, via email and face-to-face on a daily basis. Ability to express concepts and information in user-friendly language and absorb and retain information quickly and efficiently. Must be able to quickly and independently master new tools and services and provide support and consultation on usage of new technology. Excellent skills in all phases of desktop management. Demonstrated expertise in some of the following: Linux, Mac, Windows OS, Scripting, Mac deployment tools including Deploy Studio, JAMF Casper Suite, Microsoft Office, SCCM, Remote tools

Review of applications begins immediately and will continue until the position is filled.

Preferred Qualifications:

Physical Demands:

Required Applicant Documents: Resume
Cover Letter
List of Three References

Optional Applicant Documents:

Special Instructions to Applicants: To be considered for this position, please fill out an online application and attach the following documents: cover letter, resume and list of three references to include name, title, company, email address and telephone number.

This system can support attachments up to 1.9MB. If you encounter difficulty attaching any one of the required documents, please contact Clarissa Sawyer, Employment Coordinator in Human Resources at: or 518 580.5802

Pay Range: $22 - $24 per hour commensurate with experience

Posting Date:

Closing Date:

Quicklink for posting:

Skidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws.
Employment at Skidmore College is contingent upon an acceptable background check result


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