Assistant Director, Analysis and Operations

Colorado, Denver, USA
May 30, 2017
University of
Administrative Jobs
Technology, Database Administration
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Position Summary

The Assistant Director, Analysis and Operations reports to the Director of Student Financial Services. The Assistant Director is key member of the Student Financial Services management team. This position primarily supports all departmental technology applications, performs business process needs analysis, data analysis, and software configuration and support. This position is responsible for proposing and documenting more efficient technology functions, identifying opportunities to leverage technology to implement electronic solutions, writing ad-hoc reports and queries for analysis, and performing all other tasks necessary to meet the technology needs of Student Financial Services. The Assistant Director is the functional expert and first line of production support in Student Financial Services for all software applications including the accounts receivable module of institution's ERP (Ellucian Banner). The position also oversees the Pioneer ID Card Office, including its manager and staff. The Assistant Director supervises the Billing Production Technician.

Essential Functions

  • Generate electronic bills and tax forms for all students at the University, including directing the work of the billing production technician.
  • Develop software solutions and reports from various systems to provide staff information required to conduct business.
  • Help develop business intelligence reports to support data driven decisions.
  • Direct the day to day operations of the Pioneer ID Card Office, including its manager and staff.
  • Monitor all software utilized by Student Financial Services, making recommendations regarding upgrades/changes to keep abreast with current technologies, train staff on use of new software.
  • Monitor all nightly processing for the department ensuring successful completion/accuracy of student receivable information within and between the various systems.
  • Assist Director with monthly, quarterly, yearly and Board of Trustee reports, including running ad hoc queries.
  • Serve as department liaison with UTS.
  • Serve as project coordinator/department liaison with external software vendors when implementing changes as well as on a day to day basis.
  • Serve as lead University technical coordinator/contact for all departments utilizing cashiering system.

Knowledge, Skills, and Abilities

  • Ability to read, analyze and interpret technical journals, financial reports and legal documents.
  • Ability to implement new computer systems/software including initial assessment and recommendations of systems, as well as represent the department and University in implementation of said systems.
  • Ability to make independent decisions after systematically gathering information, evaluating possible alternatives and considering best practices and University policy.
  • Ability to work with team members to evaluate and redesign existing business processes
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Ability to work with mathematical concepts such as probability and statistical inference.
  • Ability to apply concepts and analyze relevant data to practical situations.
  • Ability to calculate figures and amounts such as late fees, interest, proportions and percentages.
  • Apply concepts of basic and intermediate algebra.
  • Ability to define problems, collect data, establish fact, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Interpret a variety of instructions in written, oral and/or schedule form.
  • Proficiency in MS Access, Excel, Word, and Outlook.
  • Strong user skills in an automated computer system environment.
  • Successfully lead a team of coworkers and outside vendors on conversion projects.
  • The employee is expected to operate work related equipment (printers, cashiering equipment, cameras, ID printers, card chip encoders and readers).
  • Sitting for long periods of time; looking at information on a computer screen; typing.
  • The employee must be able to occasionally transport objects up to 50 pounds.

Required Qualifications

  • Bachelor's degree or equivalent experience.
  • Three to five years of management experience.
  • Three to five years of experience administering accounts receivable systems.
  • One to three years of experience with financial data and business analysis.
  • Experience using SQL.

Preferred Qualifications

  • Degree in computer science, business administration, finance and accounting, business intelligence or other related field.
  • Experience in the area of Ellucian Banner AR, reporting software (Cognos or Tableau), and/or CORE iPayment.

Application Deadline

For best consideration, please submit your application materials by Friday, June 9, 2017.

Special Instructions

Candidates must apply online through to be considered. Once within the job description online, please scroll to the bottom of the page to apply.

Please include the following documents with your application:

  1. Resume
  2. Cover Letter