Senior Assistant Director - Student Financial Services Systems

May 30, 2017
Institution Type
Four-Year Institution

Northeastern University

Senior Assistant Director - Student Financial Services Systems

Requisition Number: STFR003750

Division/College: Enrollment Management

Location: Boston Main Campus

Full-time/Part-time: Full Time


The Senior Assistant Director for Student Financial Services Systems is responsible for systems and user support in the Office of Student Financial Services. Reporting to the Director of Student Financial Services Systems, the Senior Assistant Director assists in delivering a consistent level of service to all users of PowerFAIDS software and other SFS service and operational programs. The Senior Assistant Director manages data flow between Northeastern University and providers, and ensures timely posting of records for more than 50,000 aid applicants and recipients annually. The Senior Assistant Director is directly responsible for defining, creating, and implementing system training for staff members and acts as a point of contact for the different constituencies with regards to troubleshooting and issue resolution. Working with the Student Financial Services leadership team, the Senior Assistant Director helps research, develop, maintain, and assess new electronic service initiatives for students and other key constituencies. A key member of the department's systems area, the Senior Assistant Director will bring broad-based technical and desktop support to a user base of over 100 PowerFAIDS users.

The Senior Assistant Director acts as a back up to Director of Student Financial Services Systems for all functions. The Senior Assistant Director works with the Dean of Student Financial Services and the entire Student Financial Services management team on department wide initiatives and projects. The Senior Assistant Director maintains working knowledge of all aid delivery, billing and departmental business processes so that he/she can optimize use of technology and digital tactics to improve the overall customer experience. He/she provides student support, assists with customer service, key business functions, and other critical delivery services as needed.


Bachelor’s Degree and at least four to six years experience in financial aid with increasing levels of responsibility and technical expertise. Advanced degree a plus. Dedication to customer service and the mission of higher education required. At least four years of technical experience with financial aid systems (PowerFAIDS required) and Windows-based networking environments required. Experience in planning and documenting technical processes and Web site development knowledge required. Exceptional communication skills, knowledge of higher education and issues related to student financial services. Demonstrated expertise in functional area required. Strong organizational skills, management and supervisory skills required. Strong analytical skills and leadership skills required. Flexible work schedule.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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