Restaurant System Support Specialist

DCR Profit Control Systems
Nashville, TN
May 28, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Restaurant POS System Specialist - Experience preferred but not required.


Provide technical assistance, service, support and installation of POSitouch and Dinerware to a variety of restaurant concepts. Duties including but not limited to installation of POS systems, support via phone, email, and remote control access, troubleshooting both hardware and software issues, and conducting training for end users. Entry level job with potential for growth.

Education and/or Experience :
  • POSitouch System Experience
  • Dinerware System Experience

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Essential Duties and Responsibilities:

  • Configuration and troubleshooting of networking equipment including but not limited to routers, switches, and modems.
  • Assist customers in troubleshooting networking and Windows OS issues over the phone.
  • Create menus and databases using company offered software products according to customer specifications.
  • Conduct POSitouch and Dinerware software training classes for small groups of end users.
  • Perform installation of POS systems: creation of local area networks, installation of terminals, printers, and associated POS peripheral devices.
  • Some travel required.
  • The Ideal candidate will also possess the following skills:
    • Strong knowledge of Windows operating systems.
    • Able to work independently and efficiently to meet deadlines.
    • Able to promptly answer support related email, phone calls and other electronic communications.
    • Self-motivated, detail-oriented and organized.
    • Proficient in Internet related applications such as E-Mail clients, FTP clients, and Web Browsers.
    • Knowledge of Microsoft Office and SQL/SQL Management Studio.
    • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
    • Assist in demonstrations and sales calls.
    • Restaurant experience is a plus.


On the job training as well as training at DCR business partners locations will be provided. Those who excel at self-study and hands-on learning will progress quickly.


Compensation is based on an hourly rate paid weekly with 40-55 hours per week typical. DCR offers a comprehensive package including health care, 401(k), paid holidays, paid vacation days and life insurance.

Company Description
DCR is based in Nashville, TN and is one of the leading POS solution providers in the southeast. With over 1000 sites, from single store locations to large multi-store chains, we are transforming the way retailers and restaurants do business.

DCR has a fast paced work environment, and we seek talented employees who crave learning new skills and aren't afraid to tackle big projects.

Our ideal candidate is someone who is a sales enthusiast that has a working knowledge of information technology equipment, software, and networking systems. Someone who is driven to learn and create new things and a passion for customer service.

Nashville, TN


Sat, 27 May 2017 09:31:45 PDT