Service Department Advisor
Service Department Advisor
John Elway Chevrolet is looking for a Service Advisor to start immediately.
Schedule, sell and complete needed service work in the service department, including, but not limited to; performing a thorough "walk-a-round" with a guest at time of arrival for service, making recommendations based on sight and measurement of items such as tires, wiper blades, belts/hoses and fluid condition, gathering complete information from the guest (name, address, phone, email, preferred contact etc.) as well as primary reason for the service visit, gathering complete information from the vehicle (make, model, color, VIN, miles, license plate, previous/existing damage to the interior/exterior etc.), clearly state the cost of all authorized service and repairs, offer transportation options at the completion of the service write-up process, give a promise time for the 1st contact, keep your 1st contact promise time, keep the guest informed with updates to time or cost throughout the service visit, contact guest when vehicle is complete, go over the final repair order with your guest in detail and ask them if you have done everything they have asked to their complete satisfaction, walk them out to their vehicle in active-delivery style. Maintain high customer service and satisfaction to dealership standards as measure by surveys from different sources.
Experience with windows and ADP systems preferred.
The ability to work with various extended warranty and fleet-pay companies.
Become a member of our winning automotive team! Apply today!
Knowledge, Skill and Ability to:
- Read and comprehend simple instructions, short correspondence, and memos.
- Write simple correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Use computers, preferably in a PC, Windows-based operating environment.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Ability to multitask, phone, computer and live person in front of you.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Possession of a valid Driver License
We offer company benefits and competitive pay based on experience. Please reply by email with your resume and cover letter. You may also stop by our location at 5200 S Broadway, Englewood, CO 80113 to apply in person. Applications are available at the front desk.
John Elway Chevrolet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. John Elway Chevrolet will comply with all applicable state and local laws.
We offer company benefits and competitive pay based on experience. Please reply by email with your resume and cover letter.
Former military personnel are strongly encouraged to apply! Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid drivers license.
John Elway Cadillac of Park Meadows is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. John Elway Cadillac of Park Meadows will comply with all applicable state and local laws.
Join our winning automotive team! Apply Now!
Fri, 26 May 2017 11:19:07 PDT