Residential Learning Coordinator, (Prof Serv Spec,4)-AFT

Glassboro, New Jersey
May 26, 2017
Institution Type
Four-Year Institution
Rowan University is a public comprehensive state-designated research institution with approximately 17,300 students. Its main campus is located in Glassboro, N.J., 20 miles southeast of Philadelphia, with additional campuses in Camden and Stratford. The University comprises seven colleges and five schools: the William G. Rohrer College of Business; the Henry M. Rowan College of Engineering; the Colleges of Communication and Creative Arts, Education, Humanities and Social Sciences, Performing Arts, and Science and Mathematics; the Cooper Medical School of Rowan University; the Rowan University School of Osteopathic Medicine; the Graduate School of Biomedical Sciences; the School of Health Professions; and the School of Earth and Environment. Rowan is one of two public universities in the country to offer M.D. and D.O. medical degree programs. The institution is also home to the South Jersey Technology Park, which fosters the translation of applied research into commercial products and processes. Rowan has been recognized as one of the top 100 public universities in the nation and is ranked third among public institutions in the North by U.S. News & World Report.

Position Summary: Reporting to the Director for Residential Learning, the Residential Learning Coordinator (RLC) is responsible and accountable for residential learning programs and services as well as day-to-day operations of a residential area housing up to 1,500 students. The RLC will assume primary responsibility for supervision and evaluation of staff for their respective area; assist in the hiring and training of staff campus wide; oversee use of a learning outcomes framework for facilitation of residential environments consistent with the strategic goals of the University; provide support for living-learning communities and affinity housing groups; coordinate operations functions including key control, maintenance work order tracking, and damage assessments and billing for their respective area; serve as a campus hearing officer within the student discipline system; collaborate with counseling, student health, public safety and other university departments for conflict mediation, and crisis intervention.

The successful candidate must have demonstrated experience working in university residential settings; supervising paraprofessional/student staff; and coordinating housing operations functions. The RLC will employ evidence-based best practices to implement and evaluate programs and services and maintain program effectiveness. The RLC is responsible to work collaboratively and develop productive working partnerships with multiple university departments.

This is a live-in position, which requires the successful candidate to live in an assigned university apartment. The RLC is required to participate in a 24/7 on-call rotation with other professional staff, and to serve as a support for the in-hall staff and assist with emergencies that occur after normal business hours. This is a full time, 12 month contract position.

Functional areas of responsibility:

Hiring, training, supervision and evaluation of paraprofessional/student staff

Coordination of residential learning initiatives and programs

Coordination of operations functions

Oversight of assigned budgets

Conflict mediation and crisis intervention

Student discipline processes

Essential duties and responsibilities:

In collaboration with other department staff, coordinate the recruitment, selection, training and evaluation of paraprofessional/student staff.

Directly supervise Resident Directors (RDs), and Resident Assistants (RAs).

Serve as liaison between paraprofessional/student staff and management.

In collaboration with other department staff, organize all staff training and in-service sessions throughout the year including the summer staff training. Oversee the creation of staff manuals, protocols and other documents for in-hall staff training needs.

Facilitate weekly staff meetings

Maintain personnel files.

Advise campus Resident Student Council, and hall councils as assigned.

Use relevant student development theory and evidence-based best practices to develop and institutionalize residential learning initiatives that support student needs and meet University strategic goals.

Provide oversight for all aspects of the in-hall programming and regular community building activities.

Work collaboratively with other campus offices to plan activities and serve on committees as assigned.

Provide support and intervention as needed to assist in-hall staff to mediate, manage and resolve crisis incidents and conflicts. Provide referral assistance as needed. Review incident reports and follow-up appropriately on a daily and case-by-case basis.

Serve as a hearing officer within the campus discipline system under direction from the Assistant Dean of Students.

Serve in a rotation with other professional staff to be available on-call 24 hours a day for in-hall staff and facilities concerns.

Perform other duties as assigned.

Required Qualifications:

Education- A Master’s Degree in Student Affairs, Student Personnel, Higher Education Administration or a closely related field is required.

Experience-At least one (1) year of professional experience, two (2) preferred, in housing and residence life/residential education with direct experience providing supervision and training to paraprofessional staff. Experience, implementing educational initiatives and overseeing living-learning communities in a college/university context as well as operations experience strongly preferred.

Abilities, attitudes, knowledge and skills:

Energy, creativity, organizational skills, tolerance for ambiguity, sense of humor, desire to challenge status quo, ability to work odd hours and as a member of a team.

Knowledge of residence life operations.

Demonstrated leadership ability, organization and planning skills.

Ability to maintain confidentiality of sensitive information.

Sensitivity to and ability to work with students, faculty, and staff of diverse backgrounds including varied socio/economic status, sexual identities/orientations, gender identities or expressions, cultures, ethnicities, nationalities, national origins, ancestries, races, religions, abilities/disabilities and ages.

Demonstrated ability to foster and maintain collaborative working relationships.

Demonstrated ability to facilitate teams and groups.

Knowledge of all laws likely to have an effect upon University students.

Ability to work in a stressful and changing environment and with great attention to detail.

Ability to handle multiple assignments and balance competing priorities and develop efficient work plans.

Expertise in budget oversight.

Availability to work varied and flexible hours.

Core Competencies: Strong analytical, and organization skills; excellent interpersonal skills; excellent oral and written communication skills; excellent training skills; strong conflict resolution skills; excellent program development skills.

Language Skills: Ability to communicate effectively and interact tactfully with all levels of university students, staff, and faculty; read, analyze, and interpret documents, policies, budgets and contracts; and respond effectively to the most sensitive inquiries or complaints.

Reasoning Skills: Ability to define problems; collect and interpret data; and apply data and analysis skills to the formulation of proposals and solutions.

Technology: Proficient in use of technology to carry out electronic communication and develop both printed and electronic documents using computers and the Internet. Experience with Windows system software, Microsoft Office (Excel, Microsoft Word, Power Point), Outlook and other e-mail software.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.


This is not an exhaustive list of all responsibilities, requirements and skills. Employees are required to perform tasks assigned by supervisors and management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Rowan University values diversity and is committed to equal opportunity in employment.

All positions are contingent upon budget appropriations.