Associate Director - Academic & Career Coaching

May 26, 2017
Institution Type
Four-Year Institution

Northeastern University

Associate Director - Academic & Career Coaching

Requisition Number: STFR003731

Division/College: College of Professional Studies

Location: Boston Main Campus

Full-time/Part-time: Full Time


The Associate Director of Academic & Career Coaching ensures that Career and Academic Coaches have access to and are fully trained in the optimal use of best-in-class tools, platforms, and services to that reflect student needs, and empower students to thrive along the path to degree completion.
The Associate Director supervises, mentors, and monitors the performance of a team of undergraduate and graduate Career and Academic Coaches. S/he fosters teamwork and makes job requirements and goals for each position clear to all team members. S/he helps oversee the distribution of coaching caseloads and assignments, and a schedule that ensures appropriate coaching coverage on a day-to-day basis and for special events. S/he leads the recruitment and hiring of, and oversees the training and orientation for, newly hired coaches. S/he provides information and guidance for coaches to pursue professional development opportunities, as appropriate. S/he conducts regularly scheduled 1:1 meetings with each coach to assess needs, troubleshoot issues, and provide feedback. She observes a specified number of advising engagements with students for each Coach each academic year.

Working closely with the Director of Academic and Student Affairs, the Associate Director plays a vital role in reviewing, refining, and improving the College's approach to and technological support of effective career and academic advising services. S/he builds and maintains professional relationships with internal and external constituencies, as necessary. S/he creates quality assurance measures to assess and improve upon coaches' service to and relationships with students. She oversees the Coaches' development and delivery of programs/services/workshops to meet short-term and long-term student needs.

Working closely with the Director, the Associate Director plays a vital role in executing, refining, and improving the College's approach to student success. The Associate Director works closely with Admissions and Recruiting to ensure a seamless and warm hand off from the recruiting/enrollment function to academic coaching.

The Associate Director executes other projects as deemed necessary by the Director. These may include providing assistance with Orientation, graduation, clearance, committee representation, and other tasks as needed.


Candidates for the Associate Director position must have a Master’s degree from an accredited college or university, with a track record of strong academic performance. Four to six years of experience providing direct service to students in higher education, preferably in an academic or student affairs environment is required; 3 years of experience serving as an academic advisor or similar position is required and may be concurrent; and 4 to 6 years of supervisory experience in higher education, which may be concurrent is also required. Experience with program development and assessment practices is strongly preferred.
Required attributes:
The successful candidate will:
• Have experience working with diverse student populations: transfer, adult learners, online, and international students;
• Be able to articulate his/her philosophy regarding academic advising and provide evidence of being student-learning centered;
• Have strong organizational skills, with a particularly focus on prioritizing tasks, time management, and follow-through;
• Possess excellent interpersonal, oral, and written communication skills
• Be comfortable using multiple mediums to communicate with students, faculty, and staff members
• Be able to exercise sound judgment to problem solve independently within organizational guidelines and policies;
• Be a creative team member;
• Be flexible in work assignments and work hours (including being available some evenings and weekend);
• Have strong technological skills and experience with multiple software platforms.

Additional Information:

To be considered for this position please visit our web site and apply on line at the following link: Careers@Northeastern

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.


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