May 26, 2017
Institution Type
Four-Year Institution

Duties: This position is a full-time limited service position (seasonal). The position time frame is from August 15th - May 15th annually. During the season, the Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an evening and weekend position scheduled to work 40 hours per week. In support of and under the guidance of the Associate Director, the position oversees all aspects of the programming offered at the Penn Ice Rink during scheduled shifts & provides backup to the Associate Director in his/her absence. Must be readily available to respond to customer concerns and to supervise the Ice Rink operations and staff, with a focus on ensuring safety, fiscal responsibility and customer experience. This position must be visible to clients and staff, directly reporting to the Associate Director while providing assistance in enforcing all university policies within the facility.

Qualifications: High school diploma and 3-5 years of experience, or equivalent combination of education and experience, are required. Bachelor's Degree and 1 to 2 years of experience strongly preferred. Demonstrated experience in operational management is required. Experience in Ice Rink operations is preferred. Availability to work evenings and weekends as scheduled. Ability to lift 24-50lbs. Excellent organizational skills and strong verbal and written communication skills required. Ability to provide excellent customer service to a diverse customer base. Previous retail or sales experience desirable. Ice Rink management certification or progress towards is preferred.

Reference Number: 93-25721

Salary Grade: LIM

Employment Type: Non-Exempt

Org: Ice Rink

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: Z-Non-Classified Staff/Non-Unionized Job Grades

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