Box Office Coordinator (Public Affairs/Communication Specialist I - 11/12 Pay Plan)

Location
Fresno
Posted
May 25, 2017
Institution Type
Four-Year Institution

Note: This position is on an11/12 Pay Plan which is equivalent to eleven months of salary distributed over a 12-month period. The scheduled month off will be July. Eligible for medical, dental and vision benefits plus paid vacation, sick leave, etc.

Overview:

Under the general supervision of the department chair, the Box Office Coordinator is responsible for promoting department productions, activities, events and oversight of the Theatre Arts Department box office and house. This person creates and distributes promotional materials and oversees all publicity for the Theatre Arts Department. This includes all public relations activities, social media, marketing and promotions. The Box Office Coordinator is also responsible for all box office operations during the Theatre Arts Department season, including overseeing ticket sales, customer relations and maintaining the theatre house. This position is also responsible for performing routine cash-related clerical duties, such as coordinating cash deposits to State and Foundation accounts, and providing work lead direction to student assistants (box office window and ushers).

Position Summary:

Primary duties include:

    	
  • Maintains and develops content for Theatre Arts social media pages
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  • Maintains Theatre Arts Department website
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  • Creates and develops posters, brochures and other advertising media
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  • Ensures production posters and other advertisements are distributed in a timely manner
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  • Creates and distributes press releases
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  • Coordinates with the media, such as newspaper and television, for the promotion of Theatre Arts season offerings
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  • Provides oversight of front of house operations
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  • Creates and implements audience development strategies
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  • Coordinates fundraising efforts
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  • Provides lead work direction and trains student assistants for the box office.
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  • Coordinates work assignments and creates work schedules
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  • Forwards copies of Gift Reporting Form to College of Arts and Humanities development office
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  • Responds to questions and resolves ticketing issues with season and single ticket patrons
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  • Maintains the business and box office in a secure fashion

Secondary duties include:

    	
  • Maintains complete and accurate records of box office transactions
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  • Reconciles daily cash out and performance concession reports
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  • Completes the financial paperwork to make deposits to State and Foundation accounts
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  • Replenishes revolving cash fund to assure proper change is available for ticket sales
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  • Other related duties as assigned

Knowledge, Skills & Abilities:

    	
  • Working knowledge of mathematical and general office methods, practices and procedures
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  • Strong written and verbal communication skills with a solid foundation in English grammar and spelling
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  • Ability to:	
      		
    • Oversee public events
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    • Provide lead direction to student assistants for the box office and front of house management
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    • Create and implement audience development strategies
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    • Greet customers and answer phones in a friendly manner
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    • Respond to routine inquiries regarding ticketing or promotions issues
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    • Receive money and keep record of amounts received and disbursed
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    • Make change and balance cash drawer
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    • Maintain box office files and records
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    • Prepare and disseminate press releases and other advertisements
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    • Track inventory (i.e., applications, brochures, programs, forms)
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    • Follow oral and written directions
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    • Establish and maintain working relationships with others within and outside of the work group
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  • A history of regular and punctual attendance and positive performance evaluations

Education and Experience:

    	
  • Bachelor's Degree, which includes relevant coursework is required. Related experience can be substituted on a year-for-year basis.
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  • Two years of general office experience including the use of computer word processing and spreadsheet software programs, and/or other types of records management systems (i.e., Word or Excel)
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  • Experience with promotions and/or marketing

Preferred Skills:

    	
  • Proficient in graphic design software, such as In-Design, Adobe or Photoshop

Filing Deadline:

Applications received by June 14, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at: http://jobs.csufresno.edu/

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site: http://www.fresnostate.edu/adminserv/police/clery/index.html

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: http://www.calstate.edu/eo/EO-1083.html

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Equal Employment Opportunity:

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.



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