Clinics Administrative Director

Denver, Colorado, USA
May 25, 2017
University of
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Position Summary

This staff member acts as the primary Administrator for the Professional Psychology Clinic (PPC) and in a secondary Administrator role for the other clinics. All clinics require administrative support in terms of developing, implementing, and managing administrative processes and clinic infrastructure, training student therapists, collecting revenue, screening clients, and overseeing general clinic operations. Each clinic has a Faculty or Staff Director, who manages that clinic in a Clinical and/or Administrative role. The duties for this role of GSPP Clinics Administrative Director supports all clinics and collaborates closely with all the Directors and the Psychiatrist to ensure that overall operations are working effectively and policies and procedures are understood and implemented in the clinic. The clinics are: Professional Psychology Clinic (PPC), New Start Clinic, Trauma & Disaster Recovery Clinic (TDRC), Denver FIRST, The Sturm Center, Center for Performance Excellence (CPEX), and Center for Oncology Psychology Excellence (COPE). This is a supervisory position, and the selected staff member will oversee the daily operations of the community mental health psychology training clinic. Student employee Clinic Assistants run the clinic under the supervision of the Administrative and Clinical Directors. Student therapists provide all services, which include: individual/couple/family/group therapy, psychological and forensic assessment, competency restoration, and coordination of medication management services. Clients are members of the local Denver community, from children to older adults, and the clinic determines fees for clients on a sliding scale fee system. Employee is responsible for the administrative operation of the clinic, and duties may include serving as a clinician on call to ensure consistent supervisory presence in the clinic during business hours (responsibility shared between several Directors).

Essential Functions

  • Personnel Management: Personnel hiring, training, and management of student employee Clinic Assistants, Billing Specialist, and Student Therapists.
  • Financial / Funding Sources: Financial management of clinic revenues and expenses, payment questions, billing issues, monthly P-card, monthly deposits to University, generating reports, managing contracts, relationships, and regulations with Medicaid, Medicare, and grants.
  • Addressing Questions and Problem Solving: Answer questions of student therapists, clinic assistants, faculty members, clients, and staff. Solving large and small problems that arise in the clinic regularly.
  • Operations: Oversee daily operations of the community mental health psychology training clinic, initiate, implement, and communicate improvements to operations to stakeholders.
  • Physical Space: supplies, d├ęcor, organization, improvements, maintenance.
  • Technology: Manage electronic medical record system called Titanium including maintenance updates and improvements; Maintenance of session recording equipment that is in each of the 20+ therapy rooms, with assistance from the GSPP and University technology resources; Oversight of phones, computers, scanners, copiers, printers in the clinic.

Supervisory Duties

This position manages all aspects of the employment of approximately 26 part-time student employees called Clinic Assistants (CAs), including but not limited to recruitment, hiring, training, shift scheduling, monitoring work, evaluating performance, and delegating both long and short-term tasks. Must be highly organized, a self-starter, and an effective leader, as many people need to work together as a cohesive group under this one person's direction. The position manages the recruitment and hiring process of all student employees. The position also manages the increase of hourly wage based on merit and the termination of employees if needed. The CAs are from the following programs in the Graduate School of Professional Psychology (GSPP): PsyD in Clinical Psychology; MA in Forensic Psychology; MA in International Disaster Psychology; MA in Sport & Performance Psychology. Currently, 13 of these are Graduate Teaching Assistant (GTA) positions. The rest of the positions are Work-Study or Student Employee status. The GTAs and Work-Study students are employed for a year at a time. Work-Study and Student Employee hires are frequently promoted to GTA after one year of solid performance. Typically, CAs work 6-10 hours per week. The GSPP Clinics Administrative Director may also partially supervise the work of a Billing Specialist, who may be a staff member or external contractor.

Required Qualifications

  • A mental health related Bachelor's degree (Psychology, Social Work, etc.), Bachelor's degree in Healthcare Administration, or a Bachelor's degree in a related field.
  • Management/Leadership experience.
  • Administrative experience.
  • Employee training experience.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:00 p.m.

Application Deadline

For best consideration, please submit your application materials by Friday, June 9, 2017.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. For questions about this position, please contact Kaitlin V. Ross, MSEd, at or 303-871-4004.

Please include the following documents with your application:

  1. Resume/CV
  2. Cover Letter
  3. List of 3 references