Master’s degree in Computer Science or related area; and 3 years related experience.
Purpose of Job
The Director organizes, plans and directs the operations of the Enterprise Information Services unit which encompasses oversight of the University’s administrative applications, reporting and programming activities including the ERP, website, and integration, as well as management of a staff of three full-time employees.
Scope of Responsibilities
The Director will be chiefly responsible for managing Alcorn’s ERP application include, but not limited to, Banner ERP system, Banner document management system, Evisions System, Workflow, Blackboard LMS and Touchnet. Principal responsibilities include maintenance and support of applications, reporting and role based access, planning, development and operational support for new systems and processes including, but not limited to, Enterprise systems. Additionally, the Director evaluates technology goals, operations, and performance and develops and implements alternative procedures to improve performance and achieve technology objectives. S/he works cooperatively and collaboratively with University administrators, faculty, staff, external agencies and the general public as needed.
Essential Job Functions
•Providing support and strong management for the system administration of the Banner ERP and the daily support of the College’s ongoing evolution of its implementation and integration with new systems
•Providing strong leadership and management of the administrative systems staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met
•Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources;
•Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines;
•Developing and implementing Banner and associated administrative systems change management, communication planning, testing procedures, and programming documentation;
•Providing client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community;
•Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions;
•Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of goals and objectives;
•Providing maintenance, appropriate use, production and problem solving support, and ad-hoc reporting support;
•Evaluating proposed information technology projects to assess adequacy of existing hardware and recommend purchase of new equipment and software as required;
•Planning and managing data storage and archival operations and solutions;
•Managing maintenance contracts for hardware and software and making recommendations to the CIO as appropriate;
•Planning and assisting CIO in developing day-to-day policies and procedures to promote successful performance of administrative computer operations;
•Establishing technical and implementation standards to promote the long-term, cost effective management and support of the currently installed administrative systems; and
•Planning, designing and implementing the integration of other data sources into the Oracle database on a project by project basis.
•Reporting to the Ellucian CIO and assist the CIO in providing leadership and employee management.
•Supporting the CIO in directly managing the Ellucian Application Management Services
Licensing and Certifications
•ITIL certifications preferred.
Knowledge Skills and Abilities
• The selected candidate must possess experience in the management and support for ERP and associated systems.
• Knowledge of Ellucian’s Banner Enterprise System is strongly preferred.
• Experience with Oracle SQL, PL/SQL, Triggers and UNIX shell scripting.
•Knowledge and experience in databases like Oracle, SQL Server etc.;
•Project Management skills.
•Excellent technical, analytical and organizational skills;
•Excellent interpersonal, oral and written communication skills.