Interlibrary Loan Associate

Location
Amherst, MA
Posted
May 25, 2017
Institution Type
Four-Year Institution

Full-time, year round position, grade 17, hourly rate commensurate with experience and qualifications

Amherst College, a highly selective liberal-arts college, seeks a talented Interlibrary Loan Associate. Amherst has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one quarter of Amherst's students consists of Pell Grant recipients, and many more are first-generation students; nearly half of our students are non-immigrant minorities. We seek candidates who have experience working in a multicultural environment, are interested in mentoring a diverse student body, and/or who have a record of teaching a diverse student population.

The Interlibrary Loan Associate provides borrowing and lending services for Amherst College users and worldwide library partners; works closely with the Interlibrary Loan Supervisor to ensure timely turnaround, efficient workflows and high quality service; shares responsibility for training and supervising ILL student assistants; participates fully as a member of the Access Services department and assumes regularly scheduled hours at the front desk.

Principal Duties and Responsibilities

  • Utilizes a variety of online databases, catalogs and ILLiad software to process and monitor requests from Amherst College users and borrowing libraries.
  • Ensures accurate retrieval and delivery of material to/from borrowing/lending libraries.
  • Maintains and troubleshoots issues with scanning system.
  • Assists patrons and other libraries with questions concerning submission, verification, retrieval, and delivery of interlibrary loan requests and materials.
  • Trains students in ILL and E-reserve scanning using BScan ILL software; works collaboratively with Electronic Reserves Associate to ensure streamlined workflow between scanning and E-reserve processing.
  • Supervises students in all ILL tasks, including packing/unpacking material, checking in lending returns and scanning.
  • Provides services and assistance to library users, including charging/discharging materials, maintaining borrower accounts, explaining policies and procedures, answering questions and referring patrons to other departments within the library or on campus as appropriate.
  • Searches for missing and lost books for AC library users and Five College colleagues; communicates outcome of searches to patrons.
  • At the request of the Reserves Associate, assists with processing of print course reserves during peak times before and into the beginning of the semester.

QUALIFICATIONS

Required:

  • Associate's degree
  • Experience searching online bibliographic databases
  • Evidence of commitment to exceptional customer service
  • Impeccable attention to detail
  • Demonstrated knowledge of office software which includes word processing, spreadsheets, and databases
  • Ability to work independently and collaboratively. Ability to work closely with colleagues from all library departments and with students, faculty, and staff
  • Strong interpersonal, organizational, and verbal and written communication skills
  • Commitment to further the college's mission of diversity and inclusion

Preferred:

  • Bachelor's degree
  • 1-3 years previous experience working in an academic or research library
  • Experience supervising others and providing training
  • Experience using ILLiad and/or ALEPH software
APPLICATION INSTRUCTIONS

Interested candidates should submit a cover letter, resume, and the names and contact information (e-mail and/or telephone number) of three professional references. A review of applications will begin June 5 and continue until the position is filled.

Amherst College is an equal opportunity employer and encourages women, persons of color, and persons with disabilities to apply. The College is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff.

Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 49 states, plus D.C., Puerto Rico and the Virgin Islands, and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst a great place to work, learn and live!

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