Payment Services Manager

San Francisco
May 25, 2017
Institution Type
Four-Year Institution

Payment Services Manager

University of San Francisco

Job Summary:

The Payment Services Manager facilitates payment processing for in-person payments and payment plans. This position is responsible for over 60 million dollars in revenue a semester. Ensures payment plans are set up correctly and follow all Title IV regulations for the return of stale and/or unclaimed refunds. Ensures timely and accurate operations and collection of student account receivables. Provides in-depth student and parent counseling on escalated issues with regards to account information and adherence to university policies and procedures, Federal Financial Aid Regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA) regulations. The Payment Systems Manager reports to the Assistant Director of Student Accounts.

Job Responsibilities:

Minimum Requirements:

• An earned baccalaureate degree.
• A minimum five years of experience with administering pay plans and handling payments within Student Accounts in a higher education environment.
• At least 3 years handling escalated issues in a customer service environment.
• Works under minimal supervision.
• An ability to react to customers needs quickly, thoughtfully, and courteously.
• An ability to communicate effectively both orally and in writing with diverse populations.
• Excellent organizational skills with an ability to organize and prioritize multiple projects and tasks simultaneously.
• A proven ability to work effectively as a team member.
• The ability to analyze and interpret data and make independent decisions.
• A proficiency in desktop computing using MS Office (Word, Excel), email and web interfaces on a Windows platform.
• Previous experience with Banner preferred.
• Ability to work some evenings and weekends.
• Understanding of and commitment to UFS’s Vision, Mission and Values.

Additional Knowledge, Skills, and Abilities:

For information on how to apply, please visit the following link:

EEO Policy
The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.


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