Housing Associate, Summer Logistics

Washington, D.C.
May 25, 2017
Institution Type
Four-Year Institution


Job Description Summary:

In 2011, GW Housing was formed to focus on housing operations and summer & conference housing. The department oversees over 40 residential properties, the housing selection process, and sales and marketing for summer and conference housing.
GW Housing seeks a Sr. Coordinator, Summer Logistics. In collaboration with the Office of Dean of Students, the Sr. Coordinator provides direction for the development and implementation of the summer housing strategic plan. Facilitates ongoing support for the use of university residential facilities for summer programs and conferences. Responsible for the management of the University's revenue goal attainment related to the summer housing program. Provides ongoing training to staff to ensure customer satisfaction and positive outcomes.

Responsibilities include:

Manages all mass communication for summer guests and potential summer guests (including billing and collection), and including email and printed materials.

Coordinates updates and user access to Conference Programmer (summer housing database management software). Completes financial reports daily.

In collaboration with University Departments in developing summer planning as it relates to all logistical aspects of the opening, check-in process, check-out process, and summer closing.

Provides supervision of summer staff focusing on administrative and front-line lead summer assistants and customer service training.

In collaboration with the technology support staff on the website design, develops the site as an e-commerce instrument for summer housing, and maintains the site on a daily basis.

Provides guidance to the Office of the Dean of Students in the selection, training, and evaluation of summer staff; reviews performance for effectiveness and conformity with established policies and procedures; recommends personnel actions, as appropriate.

Interprets and advises students, parents, and community members on housing policies and contractual responsibilities relative to such services.

Maintains a working knowledge of the GWU housing policies and regulations through ongoing professional development.

Develops and implements staff training programs.

Performs other duties as assigned.The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Financial reporting
Conference programmer
Microsoft Excel and Access
Degree in IT or Business preferred.


Campus Location: Foggy Bottom College/School/Department: Division of Student Affairs Family Student Affairs Sub-Family Housing Stream Service and Support Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday through Friday 8:30 am to 5:30 pm Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006359 Job Open Date: 05/24/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
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Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

Documents needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents


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