Associate Dean for Housing and Residence Life

Boston, Massachusetts
May 24, 2017
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Four-Year Institution

The University of Massachusetts Boston, Boston's only public research university, is embarking on a major transformation of campus life with the construction of our first residential community.  Scheduled to open for the Fall 2018 semester, UMass Boston's peninsula campus will begin a new era with students living not only nearby the campus in apartments, but on the campus in a traditional residence hall, thereby providing an opportunity to impact student retention and learning as well as transform lives in new and exciting ways.

UMass Boston's division of student affairs is seeking leaders who can imagine with us and bring the vision of a new residential community to life, and support a campus-wide effort to develop a 24/7 culture.  As a public-private partnership, the first of its kind for the UMass system, managed by Capstone On-Campus Management (COCM), we envision creating a new paradigm in student care, connection, and success.  We are building an entirely new team for our housing and residence life program, starting with the Associate Dean of Students for Housing and Residence Life and the Associate Director of Residential Education.  We encourage seasoned professionals who seek an opportunity to mold a new community within a division of student affairs that is growing and re-imagining itself to apply for one or both of these positions.    

The Associate Dean for Housing and Residence Life will provide leadership and direction for the Department of Housing and Residence Life, including strategic planning consistent with the mission of the University, implementation of the housing master calendar, departmental crisis and risk management, and occupancy management and forecasting.  Additionally, the Associate Dean will be responsible for departmental budget development and management.

The Associate Dean will be the primary liaison to Capstone On Campus Management (COCM), Campus Services, and the academic units to ensure a vibrant living and learning environment. The Associate Dean will also collaborate with other campus departments in the delivery of summer conferences, campus-wide celebrations and events, recruitment and orientation activities.

Duties include, but are not limited to:

  • Responsible for the overall management of the two buildings that comprise the Residence Hall on-campus housing; develop and recommend policies and procedures to support and enhance the life, safety and security for student living, which includes working with the Department of Environmental Health and Safety and the Department of Public Safety;
  • Required to respond appropriately to Residential Life after-hours emergent, crisis and emergency situations on a 24-hour basis; coordinate emergency response with residence life staff, and critical campus partners, including Dean of Students and University Police; provide in-person response to emergencies, as warranted; maintain safety standards and training to assure compliance with University, State, and Federal codes and regulations;
  • Serve as the primary liaison with the Capstone On Campus Management (COCM) to assure that all facilities are up-to-date, clean and well maintained; work with COCM to ensure all maintenance and housekeeping are performed regularly to a high standard; ensure that student work orders are responded to quickly and with excellent customer service; resolve conflicts with students, parents, COCM, and other university partners in matters related to residential living issues/concerns;
  • Participate in the establishment and administration of equitable student judicial policies and procedures with students and University judicial staff, while monitoring student behavior; engage members of the residential community to best build a sense of accountability and respect; in consultation with the Office of the Dean of Students, hear cases warranting suspension from the residence halls, handle judicial appeals, and determine menu of sanctions for policy violations;
  • Manage residence life budgets and take the lead in developing the annual operating budgets by gathering the necessary information and contributing to the development of proposals and projections; coordinate with the Dean of Students and the Student Affairs Director of Administration and Finance the five year operating budgets;
  • Working with the Housing and Residence Life and COCM staff, enforce all university and housing regulations and reinforce acceptable behavior standards in Residence Hall; ensure annual revisions of student housing contract, printed and on-line housing information, policies, procedures, and other materials;
  • Lead and supervise the residence life professional staff, which includes recruiting, selection, training, team building and all personnel actions;
  • Working with the division of Enrollment Management, project housing space needs for first-year students; maintain historical data to document student gains, losses and other trends;
  • Coordinate with COCM on assignments for new and returning students and refer to COCM all accommodation requests (medical, physical, etc.) for students living in university housing, in coordination with the Office of Diversity and Inclusion (ODI)/Compliance Officer;
  • Work with the staff to develop, plan and schedule communications for all student assignments; manage move-in and move-out for students living in housing, which includes coordinating with COCM to develop correspondence to students/parents and to work with university departments and vendors to create a smooth and efficient, student friendly entrance to, and exit from each academic year; ensure transition programming and services for student moving off-campus at conclusion of the academic year;
  • Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction phone surveys, and student focus groups;
  • Work with the Dean of Students and other senior-level leaders and colleagues within the division on strategic planning and implementation of such plans; prepare and oversee the preparation of special and periodic reports on departmental operations, programs and initiatives;
  • Manage the mailrooms for on-campus students' mail including staffing and working with the various delivery agents (i.e., USPS, UPS, FedEx, etc.).
  • Stay abreast of new issues and trends in higher education for students in university housing; research, gain consensus from staff and students, and write proposals for change to submit to the Dean of Students;
  • Represent Residential Life to various University offices, including but not limited to University Health Services,  Department of Public Safety, New Student Programs, Student Activities and Dean of Students, all within the Division of Students Affairs, as well as the divisions of Academic Affairs and Enrollment Management;
  • Serve as Housing and Residence Life representative on University committees; represent the University in local, regional, and national professional organizations;
  • Serve as conduct hearing officer and Title IX  officer, as requested;
  • Participate and engage in campus life events in the evenings and on weekends as needed;
  • Perform other duties as assigned. 


Master's Degree in Higher Education, Student Services, Student Affairs, Counseling or a closely related field and a minimum of ten-plus (10+) years of post-master's work experience in residence life, student development and/or students affairs or higher education administration, preferably in an urban setting, of which included the supervision, mentoring, coaching and training of a large staff, is required.  Additional professional experience in student conduct and other functional areas of Student Affairs, apart from Residence Life, is preferred.  Leadership and/or participation in a related professional organization, such as Association of College and University Housing Officer International (ACUHO-I), American College Personnel Association (ACPA) or NASPA, Student Affairs Administrators in Higher Education, preferred. 

Ability to and willingness to travel to participate in regional and national professional meetings and organizations required. 

This position requires evening, weekend and holiday hours, as well as availability outside of regularly scheduled hours for emergencies related to housing services.  Availability to serve in the on-call rotation for Housing and Residence Life core staff is required.  Due to the on-call nature of the position, the Associate Dean must live within 30 minutes of campus.  Availability to serve as an emergency responder and perform assignment tasks in the case of housing emergencies, as deemed necessary by the Dean of Students.    

  • Evidence of the implementation, assessment and evaluation of resident student services and programs;
  • Strong knowledge of student development and application to programs and experiences of relevance, practicality and substance to students;
  • Demonstrated experience in program assessment and strategic planning;
  • Demonstrated success and evidence of the implementation, assessment and evaluation of student services and programs;
  • Demonstrated success in cultivating relationships and creating collaborative partnerships;
  • Demonstrated success and experience with fiscal and budgetary management;
  • Ability to lead and supervise staff;
  • Ability to work with confidential information pertaining to students;
  • Strong oral and written communication skills;
  • Strong organizational and problem-solving skills;
  • Strong conflict-resolution and crisis management skills;
  • Strong commitment to customer and student service.  

Additional Information:

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions.  As a condition of employment, the University will conduct appropriate background check reviews.  For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews:

Application Instructions:

Please apply online with your resume, cover letter, and list of three professional work references.

  • Professional Union.
  • Full time. Benefited.
  • Unrestricted funding.
  • Grade 36 (see link below for salary chart).

Only Internal Professional Bargaining candidates will be considered during the first 7 business days of the posting.  All other candidates will be considered after that period. 

Closing date for applications: June 22, 2017.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information. In addition to federal law requirements, the University of Massachusetts Boston complies with applicable state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.

Similar jobs

Similar jobs