Minimum Training and Experience:
Knowledge, Skills and Abilities:
• Knowledge of Banner SIS integration with the Blackboard Learn LMS. • Knowledge of MS Windows desktop and server user skills, data integrity, server security, and backup and restore procedures. • Ability to respond to critical system emergencies or deadlines in a timely manner. • Effective interpersonal, organizational, and team building skills; strong oral and written communication skills. • Ability to collaborate with and provide support to diverse constituencies with varying levels of technical knowledge. • Strong analytical skills and attention to detail. • Ability to identify, analyze and solve problems at any stage; commitment to apply innovative approaches and solutions.
• Maintains users, enrollments, and courses in the LMS and Analytics environments; archives courses and data each semester. • Provides quality, friendly Tier 2 technical support (remote and on-site) to resolve issues for faculty, staff, and students. • Evaluates and coordinates installation of all system updates, upgrades, bug fixes, building blocks, and other software integrated with the University’s Blackboard products. • Communicates maintenance and downtime to the campus community. • Coordinates with the IT Department on integration of Blackboard products with Banner. • Configures, troubleshoots, debugs, and tests all of the University’s Blackboard products. • Opens and monitors support tickets with Blackboard Support to quickly resolve technical issues and escalate tickets as necessary. • Accurately reports and documents Banner integration issues with Blackboard products. • Stays current on LMS/Analytics and SIS integration communities, networking, researching processes, procedures, best practices, and available resources for maximizing the capabilities of the LMS/Analytics and Banner integration. • Creates and presents customized queries and reports from databases. • Assists in writing, developing, and updating technical support documentation for users. • Assess alternatives and consult stakeholders, and evaluate and communicate potential risks prior to making decisions. • Performs other duties as assigned.
To apply, access www.jobs.sc.gov to submit an on-line application no later than June 12, 2017 Winthrop University is an Equal Opportunity / Affirmative Action employer and does not discriminate against any individual or group of individuals on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, or veteran status. Women, minorities, and persons with disabilities are encouraged to apply.