Desktop Support Specialist

Arnold, MD
May 23, 2017
Institution Type
Community College

Position Summary:

The Desktop Support Specialist's role is to ensure the functioning of computer labs, classrooms and administrative workstations. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal workstation performance. The individual will troubleshoot incidents and problems in a timely and accurate fashion, and provides customer assistance.

AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace.

Title: Desktop Support Specialist

Posted Date: 05/22/2017

Job Category: Staff

Department: Information Services - HINS

Position Status: 12 Month Regular

Salary Range: $39,753-49,691

Required Qualifications:

An Associate's degree in the field of computer technologies or related field.

Minimum of two years related experience.

Demonstrated knowledge in: PC, MAC, Mobile Devices, Printers, Audio Visual Equipment, McAfee, Windows OS, iOS, MS Office/Exchange/Office 365.

Functional knowledge of network environment.

Excellent oral, written and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and guidance and a demonstrated commitment to providing excellent customer service in a prompt, cooperative and friendly manner.

Ability to interact with a variety of faculty, staff and students from diverse backgrounds.

Preferred Qualifications:

Current certifications in Network+, MCSA or other related technologies.

Demonstrated knowledge in one or more of the following: SCCM, IT Service Management Tools, Active Directory.

Hours per Week: 40

Work Schedule: 10 am - 6 pm (or as needed by college)

Required Documents: Cover Letter, Resume/Curriculum Vitae


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