Communication Technician - Campus Safety

Location
Denver, USA, Colorado
Salary
$17.20 - $22.46 per hour
Posted
May 22, 2017
Ref
005787
Contact
University of
Faculty Jobs
Education
Institution Type
Four-Year Institution

The Department of Campus Safety is committed to providing the highest quality safety and security services in a respectful, professional and consistent manner. The department is also committed to maintaining a work environment that encourages knowledge of, respect for and development of skills to effectively engage with diverse individuals and communities. Applicants from members of historically underrepresented groups including minorities, women, members of the LBGT community, people with disabilities and veterans are encouraged to apply.

Position Summary

The Department of Campus Safety is accepting applications for two (2) Communication Technicians (dispatcher). The Communication Technician works in the University of Denver Campus Safety Communications Center which is a 24/7 operation. The Communications Technician is responsible for receiving and dispatching calls and messages to Campus Safety Officers for the University of Denver campus. Through which they participate in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communication Technician is a specialized position within the Campus Safety which provides essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public.

Essential Functions

  • Communications Technicians work in the Communications Center which is a twenty-four hour, seven days per week operation involving telephone and radio work.
  • Typically, training for new staff to reach full performance takes five months. As training progresses, trainees are required to demonstrate delivery of exceptional customer service while multi-tasking entry of information into the computer, and dispatching units on the radio.
  • The Communications Center is the primary Campus Safety/emergency answering point for the University of Denver. Specific duties include evaluating calls for proper action, initiating response by Campus Safety Officers or contacting outside law enforcement or Fire/EMS personnel for response by entering data into a computer as it is received. These include calls and messages for routine and emergency reports, referral information, alarm maintenance and notification, campus camera monitoring and alerts, secured door monitoring and alerts and fire alarm monitoring and alerts.

Knowledge, Skills, and Abilities

  • The Communications Technician works on a team but is required to make sound, independent decisions and exercise good judgment under pressure.
  • Demonstration of delivery of exceptional customer service to internal and external customers.
  • After training the Communications Technician will exhibit the following:
    • Proficient utilization of a multi-line telephone system and a two-way radio system.
    • Utilization of Computer-Aided Dispatch (CAD) software.
    • Utilization of door security and monitoring system.
    • Utilization of fire alarm monitoring system.
    • Utilization and monitoring of campus camera system.
  • This position is supervised by the Communications Supervisor who observes work through observation on the job, employee meetings and results achieved.
  • A Communications Technician participates in a seniority-based shift bid and may be required to work nights, weekends and holidays.

Required Qualifications

  • High School diploma or GED.
  • One (1) year of work experience with heavy telephone and radio communication.
  • City of Denver Central Station Operator License (fire alarm monitoring).
  • Experience utilizing two way radios.
  • Experience using a multi-line telephone system.

Preferred Qualifications

  • Bachelor's degree in related field.
  • Two (2) years of work experience in a 911/PSAP or central station monitoring type dispatch center in a college setting.

Work Schedule

Varied hours during a 24/7 work week. Communication Technicians participates in a seniority-based shift bid and may be required to work nights, weekends and holidays.

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply. If you have questions regarding this position, please contact Jennifer Schwartz at

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check, pre-employment drug screen and verification of education & employment.

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