Resident Services Specialist
Salary: $39,480 - $55,980
Title: Resident Services Specialist
Category: Management and Professional
Department: Housing Services
Date Posted: 05/19/2017
Position Information: Under the general supervision of the Resident Services Building Manager (RSBM), the Resident Services Specialist (RSS) supports and maintains the daily business workflow at the Resident Services Office (RSO) of a Housing Services residential community; includes giving general guidance to student and temporary staff, as needed. The RSS assists the RSBM with the implementation of all processes and protocols related to resident and guest relations, as well as the effective inventory and coordination of residential resources, facility conditions, access, repair services, and parking protocol. The RSS maintains the accuracy of all residential records, assists with a variety of outreach services and activities, and is a liaison for all residential community service providers. The RSS also provides administrative support to the Assistant Director of Housing, Resident Services and the Special Events & Tours Manager.
Minimum Requirements: Two years of recent administrative experience in an office environment providing administrative support to management, staff, customers, visitors, etc. Ability to work in an extremely busy office environment with constant interruptions, busy phones and many walk-ins.
Recent experience in a customer service oriented environment responding to and meeting/exceeding the needs of the customer. Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests.
Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service.
Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times.
Ability to organize and prioritize workload to meet required deadlines and department objectives. Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain accurate record keeping with strict attention to detail.
Skill in making appropriate job decisions following established policies and procedures, or practices within parameters of authority. Skill in researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns.
Ability to maintain confidentiality and sensitivity to all student and staff information, issues and/or matters at all times.
Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to compose grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to maintain the departmental master calendar.
Ability to collaborate and/or serve as liaison or front-line contact between the department and internal/external service providers. Ability to support program coordination, event planning/coordination, outreach activities, etc.
Preferred Qualifications: Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty.
Proficient to advanced computer and technical skills.
Knowledge of UC policies and procedures, protocols, systems, and other UC directives.
Knowledge of UCR Housing Services' policies and procedures, protocols and systems.
Bachelor's degree or education equivalent to college level coursework in a related field.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities'air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- Washington Monthly (August 2016) ranked UC Riverside 12th in the nation in its annual University and College Survey. \
- Education Trust placed UC Riverside 9th in the nation for closing the graduation gap between black and white students by 1.7 percentage points.
- In QS World University Rankings 2016/2017, UC Riverside's Department of Philosophy is #1 in the world for the frequency with which published papers are cited by other philosophers.
- U.S. News and World Report Survey (September 2016) ranked UC Riverside 118th overall; earns "Great Schools, Great Prices."
- Shanghai Jiao Tong University (August 2016) Academic Ranking of World Universities ranked UC Riverside among the top 151 to 200 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."
- U.S. News and World Report's Best Graduate Schools (2016) including:
- Graduate School of Education - 62nd among ranked schools
- Bourns College of Engineering - 71st among ranked schools
For information about our generous employee benefits package, visit: Employee Benefits Overview