Receptionist Clinical Research
~~MICHIGAN CENTER FOR SKIN CARE RESEARCH
Job Title: Receptionist
Reports To: Director
Summary: Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Duties and Responsibilities include the following. Other duties may be assigned.
Excellent communication skills using all forms of communications
Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary. Directs patient's to clinical research exam rooms.
Preparation of patient charts in conjunction with coordinators which includes source documentation and CRF's following established guidelines.
Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
Maintain a neat and organized waiting room, order and replenish supplies as needed and maintain all machines.
Scheduling of patient appointments and follow-up appointments maintaining protocol specific time points.
Confirmation of appointments via telephone, e-mail or mobile device
Follow up on missed appointments following Good Clinical Practice procedures.
Maintains source documentation files and consents specific to active clinical trials
Maintains Clinical Trial Management software and is lead in knowledge of system
Proficient in Microsoft word, excel & power point
Will work with marketing/media staff to develop and implement recruitment activities with weekly reporting.
Works closely with marketing staff including web site developers to keep our marketing media choices relevant and timely
Strong social media understanding with the use of Facebook, Twitter, etc.
Track recruitment choices for outcomes.
Updates database regularly - quarterly from general dermatology
Willingly provides assistance to team members while maintaining clinic/patient flow, accomplishing work assignments by multitasking, in a congenial and respectful manner.
Responsible for staying current on all office procedures and implementing changes as directed including OSHA, HIPAA and Standard Operating Procedures.
Perform other duties as assigned by Director and / or PI.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A college education with advertising/marketing experience a plus.
Clinical research facility affiliated with a large dermatology practice. We conduct clinical trials to bring new medications to market. Our medication is free, our visits related to the trial are free and patients are compensated for their time and travel.
Charter Township of Clinton, MI
Thu, 18 May 2017 16:18:16 PDT