Account Executive

Fayetteville, AR
May 17, 2017
Institution Type
Four-Year Institution

Posting Number NC746P

Quick Link for Posting

Working Title Account Executive

Position Number 15822

Department Razorback Ticket Office

About the University

Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

The Department of Intercollegiate Athletics at the University of Arkansas sponsors 19 varsity sports programs (eight men's and 11 women's). These 19 programs include more than 460 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA). As the only mascot of its kind in college athletics, the Arkansas Razorbacks, also known as Hogs, compete in the NCAA's Division I (FBS in football) and are a current member of the Southeastern Conference in the Western Division. The mission of the Razorback Athletic Department is to assist in the development of student-athletes to their fullest potential through intercollegiate athletics.

Department Home Page

Job Type Staff

Summary of Job Duties

The Account Executive will establish new ticket sales business by way of outbound phone calls, e-mails and social media. This position will interact and work together with Account Executives, Foundation and Ticket Center Staff on all ticket sales initiatives. The Account Executive will process orders through the Paciolan ticketing system for Season, Group and Partial Plan Tickets for all home ticketed sporting events, and secure donations for various seat allocations and donor levels. This position is responsible for weekly and monthly new revenue goals as well as renew assigned accounts throughout the off-season.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • Bachelor's degree from an accredited institution of higher education
  • Sports ticket sales experience in an NCAA Division 1 program or Major Sports League (NFL, NBA, MLB, etc.)
  • Experience with Paciolan ticketing and Salesforce CRM (Customer Relationship Management) systems
  • Experience in Microsoft Word, Excel, Power Point, and Outlook

Does this job require any license(s)/certification(s)? No

If yes, please specify

Preferred Qualifications
  • At least one year of sales experience
  • Track record of 80-90 calls per day
  • Experience handling multiple assignments and responsibilities in a fast paced environment
  • Event management experience
  • Experience with large groups (i.e. 100+ people for ticket purchases and event logistics)

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of NCAA Compliance rules and regulations
  • Competitive and highly motivated skills
  • Strong organizational and time management skills
  • Excellent oral and written communication skills
  • Customer Service and problem solving skills
  • Ability to work flexible hours including nights, weekends, and holidays
  • Ability to maintain confidential and sensitive information
  • Ability to navigate multiple sporting venues for client in seat visits and facility tours
  • Ability to multitask various call campaigns while maintaining call volume standards

Physical activities associated with this position

For questions regarding reasonable accommodations please contact the Office of Equal Opportunity and Compliance 479-575-4019.


  • Climbing
  • Crouching
  • Driving
  • Feeling
  • Lifting
  • Pulling
  • Pushing
  • Reaching
  • Stooping


  • Manipulate items with fingers, including keyboarding
  • Grasping
  • Repetitive motion
  • Sitting
  • Standing
  • Walking


  • Hearing
  • Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, etc).

Physical Conditions None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m. (schedule may vary based on department needs)

Overtime Eligible No

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. Yes

Work Location/Building Fayetteville Campus - Athletic Department

Benefits Eligible Yes

Appointment Percent 100

Salary Commensurate with education and experience

Does this Position require a Motor Vehicle Reports Check? No

Does this position require a background check? Yes

If yes, please specify
  • Criminal background check
  • Sex offender registry check

Does this position require a substance abuse test? No

Pre-employment Screening Requirements

This position is subject to a pre-employment criminal background and sex offender registry check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

Future Open Date

Close Date 05/28/2017

Open Until Filled No

Anticipated Start Date

Anticipated End Date (for temporary appointments)

Recruitment Contact Information

University of Arkansas Human Resources
ADMN 222
(479) 575-5351

All application materials must be uploaded to the U of A's employment system at Please do not send to listed recruitment contact.

Special Instructions Summary

Hiring Location 222 Administration Building Fayetteville, AR 72701.

EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race/color, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Internal Posting No

City, St. Fayetteville, AR

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor's degree from an accredited institution of higher education?
    • Yes
    • No
  2. * How many years experience do you have in sports ticket sales in an NCAA Division 1 program or Major Sports League (NFL, NBA, MLB, etc.)?
    • None
    • Less than one
    • At least one year, but less than two years
    • At least two years, but less than three years
    • Three years or more
  3. * Do you have experience with Paciolan ticketing and Salesforce CRM (Customer Relationship Management) systems?
    • Yes
    • No
  4. * Do you have experience in Microsoft Word, Excel, Power Point and Outlook?
    • Yes
    • No
  5. * How many years experience do you have in sales?
    • None
    • Less than one
    • At least one year, but less than two years
    • At least two years, but less than three years
    • Three years or more
  6. * Do you have a track record of 80-90 sales calls per day?
    • No
    • Yes
  7. * How many years of experience do you have in event management?
    • None
    • Less than one year of experience
    • At least one year but less than two years of experience
    • At least two years but less than three years of experience
    • At least three years but less than four years of experience
    • Four or more years of experience
  8. * Do you have experience with large groups (i.e. 100+ people for ticket purchases and event logistics)?
    • Yes
    • No

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Proof of Veterans Status


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