Business Support Senior Associate
TAD PGS, INC. is currently seeking a Business Support Senior Associate for one of our clients in Round Rock, TX.
We are searching for a Business Support Sr. Associate to join our team, which is a fast paced, high volume environment where we manage customer data correction. This position processes, collects, maintains, monitors and updates customer data. Maintains records, prepares forms, verifies information and resolves data problems. Will work in an inbound chat queue, supporting internal customers, and will also support external customers through email and online forms. The ideal candidate should have strong customer experience skills and a strong attention to detail skill set. They should possess the ability to multi-task and be a quick learner.
*High volume data processing/entry
*Handles real-time customer data correction - through the internal chat queue
*Works on bulk data corrections through internal/external customer email and online forms.
*Updates customer data in multiple sources, including databases, excel files, mainframe applications, and online tools.
*Organizes and maintains electronic files for group supported.
*Researches and obtains specific information requested by the group.
*Administers programs, projects and processes specific to the operating unit.
*Prepares standard or complex documents from various source materials.
Basic Hiring Criteria:
*High school diploma or equivalent
*Ability to multitask
*Proficient in MS Excel
*User experience with Mainframe applications - Preferred
*Dumb terminal navigation/keyboard commands
*Customer care experience - Preferred
*Communicate in a professional/clean manner with Client, Peers and Management (Via IM, Email and Phone)
*Inbound chat queue experience - Preferred
*College degree - Preferred
At TAD PGS, Inc., we've been providing human resources solutions to the government sector for over 50 years. Backed by an executive team with deep knowledge of federal regulations and security clearance processes, we're one of the leading human capital providers to the government and its partners.
Round Rock, TX
Tue, 25 Apr 2017 19:24:54 PDT