Assistant Director, Global Engagement - AEAG

May 19, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago Campaign: Inquiry and Impact (, the most ambitious and comprehensive campaign in the University's history, will raise $5 billion to support faculty and researchers, practitioners and patients, and students and programs across the University. Launched in October 2014, the campaign supports priorities in every division, school, department, and institute, and aims to engage 125,000 alumni and friends over its five-year duration. The team has two Assistant Directors. One will focus on event support, volunteer programming, and engagement initiatives, and one will focus on digital and print communications, data, and reporting. Both will assist with special projects as needed. Please note: This role is located in Harper Court at 5235 S Harper Court - the corner of 53rd Street and Lake Park. For more information:

Unit Job Summary: Assistant Director, Global Engagement - AEAG: Participate in the planning, coordination, implementation and evaluation of a global model for alumni engagement. Assist and support the Global Engagement team with program administration, event planning, communications, and developing new initiatives in domestic and international markets. Identify opportunities for alumni to engage with the University and qualify alumni for potential giving capacity. Cultivate, maintain and strengthen alumni ties to the University. Develop appropriate content and programs as needed. Execute strategic objectives of AEAG team, and ARD campaign goals, through collaboration with and support of colleagues. Streamline internal and external communications between the University, alumni and staff. Maintain calendars and timelines to coordinate University efforts in an assigned area in order to maximize alumni engagement. Provide customer service and interface with alumni volunteers to manage expectations, questions, and concerns. Use the alumni database to account for individual visit and contact activity. Consider participation giving goals and solicit gifts within assigned area. Manage reporting, record-keeping, and data management. Utilize data management tools in order to review and analyze pertinent information. Prepare correspondence, reports, spreadsheets, informational materials, and presentations. Edit and proofread high-level communications by ensuring consistency, grammar, punctuation, usage, spelling, and style of these materials. Coordinate with colleagues within Global Engagement and across Alumni Relations and Development to coordinate communications containing complex and specialized subject matter. Coordinate content maintenance of University of Chicago Community Online (UCCO) websites and social media. Train and/or assist alumni in maintaining online platforms appropriately. Work closely with colleagues to implement goals and objectives regarding event participation, attendance, communication, and day/night of event logistics. As directed, support Associate Directors and alumni volunteers with all aspects of alumni club and engagement events, including outreach, data entry, maintaining accurate records, collaboration with vendors, and oversight of post-event wrap-up. Manage volunteer recruitment, training, and recognition projects. Develop and maintain training materials, assist with online leadership resource page, conduct surveys, oversee regional volunteer stewardship processes, and liaise between internal teams to ensure efficiency in programs and overall satisfaction in volunteer experience. In tandem with colleagues, manage, track, and code inquiries, interactions with alumni resulting from communications that focus on increasing participation, revenue, and engagement. Track and record volunteer activity and event attendance. Perform other duties as assigned. Seek opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions.

Unit Education: Bachelor's degree or higher required.

Unit Experience: A minimum of two years of professional work experience in nonprofit management, development, alumni relations, marketing, public relations, sales or similar professional work experience required.

Unit Job Function Competencies: Current authorization to work permanently in the United States required. A current resident of the Chicago area or willing to relocate to the Chicago area required. Valid United States driver's license required. Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills required. Ability to manage confidential information with discretion and tact required. Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including Griffin (the University's Donor Relationship Management System), Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access required. Strong leadership qualities, including the ability both to delegate and to execute, thereby leading by word and by example required. Ability to work collegially and collaboratively in a team setting required. An exceptional work ethic and track record of personal initiative required. Outstanding interpersonal and communications skills characterized by the ability to listen, to speak and to write well required. Flexibility and adaptability to new programs in an emerging and changing environment required. Willingness and ability to work evenings and weekends required. Willingness and ability to travel to campus and/or non-campus locations for University business required. Understanding of the University of Chicago, its history, organization and modus operandi preferred. Dress code is business or business casual attire.

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