University of North Texas - IT Support Specialist II
The IT Shared Services Department at the University of North Texas is seeking to hire an IT Support Specialist II to join our team. The IT Support Specialist II provides all technology and user support services as assigned. This position provides general supervision to various part-time student employees for the helpdesk, computer labs and videoconference room coordinators. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment is required. Responsibilities of the position include, but are not limited to: * Help Desk Operations. * Support workstations and users in It Shared Services. * Oversee the service tickets in the queue for the Help Desk. * Prepare and maintain policies, procedures, and documentation for the Help Desk. * Oversee the movement of computer equipment. * Responsible for end-user training and support for a large base of users. * Coordinate with the Help Desk Manager in the migration of PCs to new software platforms. * Serve as secondary backup support for servers and software as assigned. The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing. Associate's Degree in related field and two years of related computing work experience; or any equivalent combination of education, training and experience. The following knowledge, skills, and abilities are required: * Prior experience with specific systems, equipment and software may be specified as needed by department. * Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. * Ability to operate computer keyboards and to install computer hardware. * Ability to assimilate, retain and utilize technical and applications-oriented information.