Administrative Assistant, School of Nursing**

Location
Albany, NY
Posted
May 18, 2017
Institution Type
Four-Year Institution
Staff
7 Columbia Circle Albany, NY 12203

Closing Date: May 4, 2017



Join our team of professionals who are dedicated and passionate in helping adult students meet their educational, career and personal goals! Their dream is our mission.

Excelsior College, a regionally accredited, virtual, private, nonprofit institution of higher learning is seeking dynamic applicants for the position of Administrative Assistant in the School of Nursing.



Summary



This position performs functions which include answering the telephone, data entry, coordinating the CPNE file review process, managing all CPNE test files, manage CPNE appeal files, process and manage CPNE weekend reports, produce letters for students related to shadowing, CPNE passes, and fail letter back up, and prioritize messages and responds to messages in message center. Incoming call volume ranges from 800 - 1200 calls per month.

This position requires comprehension and application of established policies and practices. Productive organizational skills and strong communication skills are required to ensure that the daily work flow for general administrative and business details is completed within prescribed deadlines. Attendance and punctuality are fundamental to this position.

This is a full-time position with benefits based at our 7 Columbia Circle, Albany, NY campus.



Responsibilities


  • Coordinate the CPNE file review process.
  • Manage and file all CPNE test files.
  • Process and manage CA weekend reports.
  • Pack CPNE boxes for testing periods.
  • Process and manage CPNE appeal files.
  • Assist and support students and external customers via telephone.
  • Accurate data entry for the boxes database.
  • Verify and update contact information in SIS.
  • Understand and use the CPNE and AD team work queues.
  • Prioritizes messages in the message center.
  • Answer messages in the message center as appropriate.
  • Assist students by making appointments with nursing faculty for CPNE and Theory examination preparation.
  • Assist and support students in navigating the EC website.
  • Send Pass/Fail and shadow letters to students upon request.
  • Assist in the development of new processes or refining current practices to increase the efficiency of work flow
  • Handle correspondence as needed.
  • Enter notes of conversations with students in activity logs and message center.
  • Utilize the case load list for routing calls to the academic advisors.
  • Work evening hours as assigned
  • Other duties as assigned



Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School Diploma or GED required,
  • Utilize strong, verbal and written communication skills to provide quality service to a diverse population of students and staff
  • High degree of accuracy and attention to detail is critical
  • The ability to prioritize multiple tasks
  • Willingness to work in fast paced, high volume environment
  • High degree of decision making skills
  • Ability to work independently, and as a team member
  • Strong and accurate data entry skills
  • Proficient use of microcomputer based applications including Microsoft word and email
  • Ability to work flexible hours as needed



Application Information



If you have problems with online submission, please call 518-464-8532. Thank you.

Excelsior College offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information at jobs.excelsior.edu/apply-ultipro:

PI97879126