Community Benefits Advocate, HICP

May 18, 2017
Institution Type
Four-Year Institution


Job Description Summary:

The Health Insurance Counseling Project (HICP) is seeking to fill a Community Benefits Advocate position. This position reports to the faculty member in charge of the HICP and will have the following duties and responsibilities:

Educates individual beneficiaries on Medicare-related issued (including Medigap, Medicare Advantage, Medicare Part D, Medicaid and retiree benefits); serves as an advocate on behalf of beneficiaries to help them resolve issues, e.g., Medicare, Medicaid, and private health insurance, as well as high medical bills, access to care, and other related health insurance administration issues.

Delivers presentations to beneficiaries, caregivers, and professionals.

Participates in seminars, online training's and meetings with colleagues and supervisor(s) to remain up-to-date on issues, rules/regulations, and procedures affecting HICP clients.

Assess beneficiary needs and make appropriate referrals when necessary; assists clients with applications for Medical Assistance or other health plans.

Maintains confidential client records and documents the efforts made for each client by entering data into one or more databases.

Performs other work-related duties as assigned.

Minimum Qualifications:

Bachelor's degree in an appropriate area of specialization and 1 year of related experience. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:

Ability to maintain objectivity and confidentiality.

Interest in advocating on behalf of clients.

Ability to work independently and as part of a team.

Exercise good judgment in seeking supervision as needed.

Effective oral and written communication skills.

Proficient computer skills.


Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: GW Law School (LAW) Family Human Resources Sub-Family Benefits Administration Stream Individual Contributor Level Level 1 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday through Friday, typically Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants:

To ensure consideration, please complete the application in its entirety to include complete dates of employment, hours worked, supervisory information, etc.

Internal Applicants Only? No Posting Number: S006345 Job Open Date: 05/17/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions
Required fields are indicated with an asterisk (*).
  1. * Please explain how your education and experience relate to the position.
    (Open Ended Question)
  2. * Do you have a Bachelors degree?
    • Yes
    • No
  3. * What is your experience developing and conducting trainings?
    (Open Ended Question)
  4. * Describe your experience providing customer service.
    (Open Ended Question)
  5. * Describe your experience working with diverse populations
    (Open Ended Question)
  6. * Please explain why you left your last position or why you want to leave your current position.
    (Open Ended Question)
  7. * What are your salary expectations?
    (Open Ended Question)
  8. * What experience do you have with community engagement and outreach in Washington, DC?
    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

    Documents needed to Apply
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents


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