Student Financial Services Representative

Location
Raleigh
Posted
May 18, 2017
Institution Type
Four-Year Institution

Position Number: 00041165

Primary Function of Organization Unit: The University Cashier's Office is a large and complex department responsible for institution wide activity. The department has frequent contact with students, parents and academic and administrative departments across campus, as well as non-university companies and state agencies. Annually, the department processes in excess of $100 million in deposits for campus departments, and is responsible for the billing and collection of more than $200 million for student tuition, fees and other charges. Maintenance of an effective system to process departmental deposits and a highly accurate, transparent system of student financial records is critical to the cash flow of the University.

Essential Job Duties: This position serves as a Student Financial Services Representative (SFSR) for the Cashier's Office and has constant public contact with both walk-in customers and telephone inquiries from students, parents, faculty, staff, and outside agencies, answering a variety of questions related to a student's enrollment and educational expenses at NC State University. SFSR's will use a variety of software systems to analyze a student's account, disseminate the information to the customer and prepare Statements and/or Receipts as requested. The individual in this position must be committed to providing exemplary customer service at all times in an often high-volume and fast-paced environment.

Minimum Education/Experience:

Department Required Skills: - Ability to communicate pleasantly and effectively with students, parents, University staff and others about their situation. - Strong analytical skills to review accounts and determine problem and resolution. - Must have computer skills utilizing Microsoft software applications (Word, Excel) and ability to learn and use other software programs as required (PeopleSoft). - Capacity for maintaining voluminous records and high-quality organizational skills. - Strong interpersonal skills, good written communication skills, and good organizational skills. - Candidates for this position must be able to maintain the highest standards for customer service excellence at all times and in all circumstances.

Preferred Experience, Skills, Training/Education: Prefer at least two years of customer service experience.

Necessary Licenses and Certifications: n/a

AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.